Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Monika Barrientos

Norco

Summary

Customer service representative with experience in resolving inquiries and concerns efficiently. Skilled in documenting call details and generating comprehensive reports. Dedicated to delivering accurate information and solutions to enhance client satisfaction.

Overview

4
4
years of professional experience

Work History

Call Center Representative

WMA LLC - Ontario, CA
Ontario
06.2023 - Current
  • Third-party collection agency.
  • Conducted over 50 outbound calls per hour.
  • Provided accurate information to improve individuals' understanding regarding accounts.
  • Addressed customer inquiries promptly to ensure satisfaction during calls.
  • Adhered to company policies and procedures for handling outbound calls.

Scheduling Coordinator

Hero Practice Services
08.2022 - 06.2023
  • Set up dental and orthodontics appointments with patients.
  • Responded to inbound inquiries regarding accounts and payments.
  • Observed strict procedures to protect sensitive patient information, medical records and payment data. (HIPAA regulations)
  • Assured timely verification of insurance benefits prior to patient procedures or appointments.
  • Verified client information by analyzing existing evidence on file.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Responded to inquiries from callers seeking information.

Front Office Receptionist

Studio 1
08.2021 - 07.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered multi-line phone system and greeted callers enthusiastically.
  • Maintained physical and computer-based filing systems
  • Responded to inbound inquiries regarding accounts and payments
  • Interacted with customers by phone, email or in-person to provide information.
  • Maintained clean reception area to promote positive, professional environment for clients.
  • Transcribed phone messages and relayed to appropriate personnel.

Education

High School Diploma -

Colton High School
Colton, CA
06-2009

Skills

  • Customer service
  • Account management
  • Customer/Patient Registration
  • Insurance verification
  • Appointment scheduling
  • Phone Inquiries
  • Call routing
  • Data entry
  • Multitasking
  • HIPAA Knowledge

Languages

English
Professional
Spanish
Professional

Timeline

Call Center Representative

WMA LLC - Ontario, CA
06.2023 - Current

Scheduling Coordinator

Hero Practice Services
08.2022 - 06.2023

Front Office Receptionist

Studio 1
08.2021 - 07.2022

High School Diploma -

Colton High School

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Monika Barrientos