Monika Arora
Ashcroft,BC
Summary
Well-organized receptionist with demonstrated knowledge of healthcare procedures and administrative operations in clinical environments. Motivated individual seeking a full time position with opportunity for growth and development. Experienced with insurance forms, charts and other business correspondence.
Overview
7
7
years of professional experience
Work History
Certified Education Assistant (on Call)
School District 74
02.2024 - Current
- Introduced hands-on activities that connected classroom learning to real-world scenarios, enhancing student engagement levels significantly.
- Maintained accurate records of student performance data, using it to inform future instructional decisions.
- Supported student success by providing targeted interventions for struggling learners and modifying instructional materials as needed.
- Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
Store Team Member
Tim Horton's
09.2023 - 01.2024
- Maintain and keep up with a busy cafe top while demonstrating excellent customer service at all times.
- Retain and prepare 20+ signature coffee recipes that contained multiple products rapidly and accurately.
- Successfully maintained highly active workplace top by taking multiple orders and tending to active service well simultaneously.
- Gained trust from managers and given opportunity/responsibility to train other server to work effectively in new environment with different job responsibilities and required knowledge.
Medical Receptionist
TRU
07.2023 - 01.2024
- Maintained behavior that is compliant with Federal and State regulations, guidelines, and requirements including working knowledge of all health information management issues such as HIPAA.
- Greeted, registered, instructed, discharged, and provided general assistance to 80-160 patients everyday.
- Obtained and recorded demographic, insurance, and financial information.
- Verified insurance eligibility and relayed relevant information on payment policies and billing/collection processes.
- Collected co-pays, co-insurance, deductibles, and past due balances.
- Retrieved and faxed/mailed medical records to primary care providers and insurance carriers per patient request.
- Answered multi-line telephone, took messages, and returned voicemails.
- Provided clerical support as required.
- Able to adhere to Core Values of company, of teamwork, communication, empowerment, quality of care, and friendliness.
- Able to maintain friendly, cordial relations with all clients and employees; maintain positive work atmosphere by acting and communicating in manner that results in positive work relationship with customers, co-workers, and managers.
Administrative Assistant
Tulip Hospital
01.2017 - 06.2021
- Ordered and distributed office supplies while adhering to a fixed office budget.
- Performed general inter and intra office communication.
- Obtained signatures for financial documents and internal and external invoices.
- Completed data entry for different hospitals.
- Compiled company information and related material and distributed it to candidates.
- Updated patient financial information to guarantee accuracy.
- Compiled large spreadsheet containing patient balances, dates of service, EOBs, UBO4s, and patient notes.
- Maintained strict patient and physician confidentiality.
- Adeptly managed multi-line phone system and pleasantly greeted all patients.
- Created universal filing system for large multi-facility account.
- Identified and resolved patient billing and payment issues.
Education
Bachelor of Science - Computer Sciences
Kurukshetra University
Kurukshetra07.2012
GED -
Diploma
India07.2009
Skills
- Front desk operations
- Critical thinking
- Excellent customer service
- Data entry
- Decision making
- Medical terminology
- Proficient in Microsoft Office
- Supervision
- Able to perform under pressure with abnormally high patient volume
- Inventory management
- Insurance billing
- Team player
- Patient callbacks
- Records maintenance
- Records management
- Invoice generation
- Planning and coordination
- Problem resolution
Timeline
Certified Education Assistant (on Call)
School District 74
02.2024 - Current
Store Team Member
Tim Horton's
09.2023 - 01.2024
Medical Receptionist
TRU
07.2023 - 01.2024
Administrative Assistant
Tulip Hospital
01.2017 - 06.2021
Bachelor of Science - Computer Sciences
Kurukshetra University
GED -
Diploma
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