Monika Monika
Customer service Representative
Surrey,BC
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Customer Service Cashier
Udupi Palace Restaurant
11.2022 - 06.2024
- Managed high-volume customer queues efficiently, minimizing wait times while maintaining exceptional service standards.
- Resolved customer issues swiftly by collaborating with team members and leveraging resources effectively.
- Managed approximately 70 incoming calls, emails and faxes per day from customers.'
Customer Service Representative
Vegetarian Delight Bakery
01.2023 - 05.2024
- Boosted morale within team by organizing engaging team-building activities and encouraging open communication among peers.
- Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
- Monitored team metrics, identifying opportunities for improvement and implementing targeted coaching plans.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Tutor
Shiv Model school
08.2020 - 05.2022
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
Education
MBA -
University Canada West
Vancouver, B.C06.2024
Bachelor of Science -
Isherjyot Degree College
Haryana,India06.2020
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
Languages
English
Native or Bilingual
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
Vegetarian Delight Bakery
01.2023 - 05.2024
Customer Service Cashier
Udupi Palace Restaurant
11.2022 - 06.2024
Tutor
Shiv Model school
08.2020 - 05.2022
MBA -
University Canada West
Bachelor of Science -
Isherjyot Degree College
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