Monika
BRAMPTON,ON
Summary
Dynamic Zone Manager with expertise in staff training and performance tracking. Proven ability to enhance customer service and operational efficiency through effective team collaboration and problem-solving.
Overview
7
7
years of professional experience
Work History
Zone Manager
Paradies Lagardere
Mississauga, Ontario
02.2023 - Current
- Trained and mentored staff to enhance customer service and operational efficiency.
- Implemented inventory control processes to optimize stock management and reduce waste.
- Analyzed sales data to identify trends and drive merchandise decisions for various locations.
- Developed training programs focused on improving employee skills and engagement levels.
- Reviewed daily sales reports to monitor performance against targets.
- Established key performance indicators to track progress towards goals.
- Formulated and implemented annual sales plan and budgeted with promotional expenses.
- Facilitated communication between stores within the zone regarding best practices.
- Visited stores regularly to assess their performance against set objectives.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Sales Associate
Paradies Lagardere
Mississauga, Ontario
12.2019 - 01.2023
- Assisted customers with product selections and inquiries effectively.
- Managed cash register operations and processed transactions accurately.
- Stocked merchandise and organized displays to enhance visual appeal.
- Collaborated with team members to ensure smooth store operations.
- Maintained cleanliness and orderliness of sales floor and stockroom.
- Participated in training new staff on sales techniques and procedures.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
Supervisor
Amazon
Scarborough
03.2022 - 08.2022
- Resolved team conflicts and promoted a positive work environment.
- Conducted regular performance evaluations for team members' development.
- Managed scheduling and shift assignments to optimize workforce productivity.
- Tracked progress on projects and provided timely feedback to staff members.
Salesperson
Hudson’s Bay
Etobicoke, Ontario
02.2019 - 01.2020
- Assisted customers in selecting products and providing personalized recommendations.
- Maintained knowledge of current sales promotions and product details.
- Processed transactions accurately using point-of-sale systems.
- Restocked merchandise on sales floor to ensure product availability.
- Collaborated with team members to enhance customer service experiences.
- Resolved customer inquiries and complaints in a professional manner.
- Participated in training sessions to improve product knowledge and sales techniques.
Education
BBA - Business Administration And Project Management
Yorkville University
Yorkville09-2022
Skills
- Inventory management
- Sales analysis
- Performance tracking
- Budget planning
- Staff training
- Employee engagement
- Time management
- Problem solving
- Team collaboration
- Sales operations
- Sales targets
- MS office
- Customer service
- Team leadership
- Computer skills
- Scheduling and coordinating
Languages
French
Limited
Timeline
Zone Manager
Paradies Lagardere
02.2023 - Current
Supervisor
Amazon
03.2022 - 08.2022
Sales Associate
Paradies Lagardere
12.2019 - 01.2023
Salesperson
Hudson’s Bay
02.2019 - 01.2020
BBA - Business Administration And Project Management
Yorkville University