Monica Kagwi
Scarborough,ON
Summary
Caring Personable Support Worker committed to meeting social and emotional needs of clients. Detailed caretaker writes thorough daily care reports and communicates client progress to supervisors. Provides assistance by performing meal preparation and housekeeping tasks.
Experienced support worker prepared for role in personal assistance. Skilled in providing compassionate care, managing daily tasks, and ensuring clients' well-being. Strong focus on team collaboration, adaptability, and achieving results. Reliable and capable of responding to changing needs, with expertise in communication, problem-solving, and empathy.
Overview
3
3
years of professional experience
Work History
Personal Support Worker
Scarborough Retirement Residence
04.2024 - Current
- Led clients in exercises to maintain strength and work towards recovery
- Cared for person or family to expedite recovery during periods of illness
- Assisted clients with ambulation and mobilization to facilitate movement and transport
- Observed, documented and reported changes in client conditions to facilitate follow-up by RN
Customer Service Representative
Grace Dental Clinic
07.2023 - 01.2024
- Resolved customer inquiries, complaints, and issues providing insightful solutions
- Answered inbound calls to greet and assist customers with various needs and questions
- Researched assistance requested and offered accurate information to resolve issues and respond to inquiries
- Built strong knowledge of product line to assist customers in selecting products
Call Center Agent
Okash Microfinance
02.2022 - 01.2023
- Documented information from callers to update records and keep notes current on issues
- Met or exceeded individual productivity and quality assurance objectives
- Communicated appropriate options to resolve issues and escalated higher-level problems to supervisor for immediate assistance
- Performed and met call handle standards in fast-paced call center environments
Education
Procurement And Supply Chain Management -
Kiriri Women's University of Science And Technology
PERSONAL SUPPORT WORKER -
Peak Healthcare College
HOSPITALITY AND FOOD HANDLING -
BLACK COALITION FOR AIDS PREVENTION
Skills
- Personal hygiene assistance
- Emotional support
- Medication organization
- Life skills training
- Health monitoring
- Healthcare documentation
- Relationship building
- Palliative care
- Dementia care
- Housekeeping tasks
Volunteer Experience
- Toronto PWA Foundation, 200 Gerrard Street East, Toronto, ON
- Allan Gardens Foodbank, 160 Gerrard Street East, Toronto, ON
Languages
English
Full Professional
Timeline
Personal Support Worker
Scarborough Retirement Residence
04.2024 - Current
Customer Service Representative
Grace Dental Clinic
07.2023 - 01.2024
Call Center Agent
Okash Microfinance
02.2022 - 01.2023
PERSONAL SUPPORT WORKER -
Peak Healthcare College
HOSPITALITY AND FOOD HANDLING -
BLACK COALITION FOR AIDS PREVENTION
Procurement And Supply Chain Management -
Kiriri Women's University of Science And Technology
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