Monica Narwal
Calgary,AB
Summary
Results-driven digital transformation professional with 13 years of experience. Expertise in driving strategic technology initiatives, optimizing processes, and delivering innovative solutions. Skilled in leading cross-functional teams and leveraging emerging technologies to maximize business value.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Cloud Solution Architect
Microsoft Canada
07.2019 - Current
- As digital transformation expert, work with technology leaders to provide digital strategies to meet current and future business requirements. Key highlights:
- Driving 'Era of AI' conversations through insightful discussions on AI's transformative impact across industries and showcasing Microsoft's cutting-edge technologies for AI implementation.
- Currently leading design and overseeing execution of a 5- year (310 million) and a 3-year (150 million) Digital Health strategy initiative for two of the biggest provincial healthcare organizations with explicit focus on improved patient care and implementation of Zero Trust security using Microsoft Cloud and Microsoft 365.
- Designed migration of on-premises digital estate to Microsoft Azure through a multi-year $500 million Workload Migration (WLM) initiative for a critical federal organization including the planning and migration of 6000+ virtual desktops into Azure.
- Utilized the principles of the Zero Trust strategy to design and implement robust security measures for a Canadian Bank (~100K employees) using Microsoft cloud technologies (Modern Work and Microsoft Azure). This helped improve their security posture, comply with regulatory requirements, reduce the risk of data breaches, and increase efficiency, resulting in improved customer service and trust
- Led detailed analysis of software and technology usage patterns for several North American customers including a top Canadian retail chain, identifying areas of underutilization and opportunities for optimization. Achieved a significant 20-30% reduction in licensing costs by maximizing the consumption of client-owned Microsoft licenses and eliminating redundancies (third party tools).
Technology Lead
Cenovus Energy, Formerly Husky Energy
01.2018 - 07.2019
- Part of Cenovus (a Canadian CA$45Billion company) for a multi-million IT Modernization initiative
- Collaborated with stakeholders to transform client requirements into turnkey solutions for application remediation and endpoints transformation.
- Partnered with architecture team to develop wholistic technology roadmap, accounting for departmental priorities and overall business goals.
- Used persona analysis to establish required training and educational programs to improve end-user adoption and experience.
Consultant
Bank of America, BOA
05.2016 - 11.2017
- Rated highly; Won BACI Bronze Award and 2 High Five Awards for delivery excellence
- Part of the global tech team at BOA (a US$236 Billion financial services company), worked closely with infrastructure staff and departmental decision makers to identify, recommend, develop and implement cost-effective technology solutions.
- Spearheaded major upgrade of 20+ critical revenue-impacting banking applications on time and with zero failures ensuring 100% uptime during migration.
Senior Analyst
Accenture
03.2011 - 05.2016
- Technology and Operations (Two promotions in three years with ‘Exceeding All’ rating every year; Inducted in Accenture Hall of Fame for Innovation; 4 Delivery Excellence Awards including the prestigious ACE Award)
- Assisted with Desktop Transformation and application remediation for a major banking and a retail customer in North America with Customer Satisfaction Score of 7/7.
- Strategic Assessment and Operational Setup: Collaborated with cross-functional teams to analyze the client's business processes and internal IT operations and conducted a strategic assessment to identify critical bottlenecks. Developed a technical delivery model to establish a centralized offshore IT operations and support center in the Philippines for a German client. Successfully implemented the new model, resulting in a 20% reduction in IT support costs.
Education
INSEAD - Transforming Your Business With AI
INSEAD
09.2023
Bachelor of Technology - Information Technology
JSS Academy of Technical Education
Skills
- Cloud Architectures and Services
- Requirements Analysis
- Technology Best Practices
- Enterprise Architecture Strategy
- Customer Relationship Management
Certification
Microsoft Certified: Azure Security Engineer Associate
Microsoft Certified: Azure Administrator Associate
Microsoft Certified: Modern Desktop Administrator Associate
Microsoft 365 Certified: Fundamentals
Microsoft Azure AI Fundamentals
Timeline
Cloud Solution Architect
Microsoft Canada
07.2019 - Current
Technology Lead
Cenovus Energy, Formerly Husky Energy
01.2018 - 07.2019
Consultant
Bank of America, BOA
05.2016 - 11.2017
Senior Analyst
Accenture
03.2011 - 05.2016
INSEAD - Transforming Your Business With AI
INSEAD
Bachelor of Technology - Information Technology
JSS Academy of Technical Education
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