Patient Registration Representative
The Plus Group
Atwater, CA
2022 - 2023
- Processed patient registrations efficiently using electronic health record systems.
- Assisted patients in completing necessary documentation and verifying insurance information.
- Communicated effectively with healthcare providers to ensure accurate patient data entry.
- Maintained confidentiality of sensitive patient information in compliance with HIPAA regulations.
- Coordinated scheduling and appointment confirmations for patients and medical staff.
- Identified and resolved discrepancies in patient records promptly to enhance data accuracy.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Gathered demographic and insurance information to register patients for medical appointments.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Demonstrated adaptability in handling high-volume periods while maintaining a calm demeanor, resulting in efficient service delivery during peak hours.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Followed up on missed appointments with patients to reschedule and promote continuity of care.
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Resolved scheduling conflicts to avoid double-booked appointments and provider availability issues.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Provided counseling to help patients navigate financial assistance programs for uncovered bills.
- Improved patient flow by effectively managing appointment scheduling and cancellations.
- Reduced administrative errors, ensuring patient information was correctly entered and updated in system.