Monicah Wagia
Brampton,ON
Summary
Diligent and hard-working candidate ready to contribute solid effort as team member. Thorough and highly organized with excellent communication skills. Reliable worker with strong work ethic.
Overview
7
7
years of professional experience
Work History
General Laborer
HLS Linen Services
11.2023 - Current
- Maintained clean and organized worksites, minimizing hazards and promoting safe working environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Performed general housekeeping and cleaning tasks.
- Assisted team members with tasks that require group effort.
- Completed tasks efficiently for timely project completion within set deadlines.
- Notified supervisors of defective equipment or material.
Ticket Agent
BONFIRE ADVENTURES LIMITED
05.2019 - 03.2023
- Enhanced customer satisfaction by efficiently managing ticket reservations, cancellations, and modifications.
- Streamlined check-in process for faster boarding times and improved passenger experience.
- Assisted passengers with special needs, ensuring comfortable and hassle-free travel experience.
- Resolved customer complaints promptly, maintaining professional demeanor and positive company image.
- Collaborated with airline staff to address flight delays or cancellations, minimizing inconvenience for passengers.
- Verified passenger identification and processed required travel documents for smooth boarding procedures.
Ticketing Consultant
SILVERSTONE LIMITED
06.2017 - 03.2019
- Participated in ongoing professional development opportunities to enhance skills in areas of sales strategy, customer service techniques, and industry knowledge.
- Assisted in training new staff members on ticketing systems and processes, contributing to overall team efficiency.
- Improved customer satisfaction by efficiently managing ticketing inquiries and providing accurate information.
- Developed strong industry knowledge, staying updated on latest trends and offering informed recommendations to clients.
Education
High School Diploma -
04.2024
Bachelor of Arts - TOURISM AND TRAVEL MANAGEMENT
11.2018
Skills
- Heavy Lifting
- Problem-Solving
- General tool knowledge
- Safety Procedures
- Organization
Languages
English
Full Professional
Timeline
General Laborer - HLS Linen Services
11.2023 - Current
Ticket Agent - BONFIRE ADVENTURES LIMITED
05.2019 - 03.2023
Ticketing Consultant - SILVERSTONE LIMITED
06.2017 - 03.2019
BURNHAMTHORPE ADULT LEARNING CENTER - High School Diploma,
MOI UNIVERSITY - Bachelor of Arts, TOURISM AND TRAVEL MANAGEMENT
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