Monica Claire Lim
Administrative Assistant
Sudbury,Ontario
Summary
Organized Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management and customer service skills. Offering over 10 years of experience providing quality administrative support to clients.
Overview
17
17
years of professional experience
5
5
years of post-secondary education
Work History
Real Estate Virtual Assistant
JDJ Realty
Daly City, CA
10.2019 - 08.2021
- Developed and deployed marketing collaterals to promote properties and drive sales.
- Developed and maintained list of available properties.
- Coordinated leads management with kVCore CRM software to improve efficiency with prioritized prospects.
- Maintained efficient office operations by handling all errands and administrative functions, including basic bookkeeping and monitoring virtual team's performance.
- Coordinated appointments to show marketed properties.
- Prepared documents such as PEAD using SkySlope or DocuSign.
- Uploaded disclosures to https://disclosures.io/ and added links to MLS.
- Facilitated in organizing of contacts by using Google Sheets and kVCore.
- Researched and developed marketing campaigns needed for different type of leads.
- Kept contacts organized with kVCore system to maintain readiness for future mailings.
- Increased office efficiency by modernizing document organization systems and effectively implementing Google Suites.
- Prepared social media posts and newsletters with the use of Canva.
Lead Virtual Assistant
VOA Experts
Daly City, CA
10.2019 - 08.2021
- Developed marketing content such as blogs, promotional materials and advertisements for social media.
- Analyzed and reported social media and online marketing campaign results.
- Completed administrative tasks by performing business correspondence, transcription and data entry.
- Executed travel arrangements by researching and booking flights and accommodations.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Managed phone and email correspondence and handled incoming and outgoing mail.
- Created and implemented standard operating procedures for records handling.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources and accounting.
- Assisted coworkers and staff members with special tasks on daily basis.
- Continually sought methods for improving daily operations, communications with client, recordkeeping and data entry for increased efficiency.
- Developed recordkeeping systems for employee records and company documents to optimize operations and reduce project lags.
- Established administrative work procedures to track staff's daily tasks.
- Maintained daily reports and advised executive leaders in decision-making processes.
- Managed complex and detailed projects for executives by ensuring budget adherence and timely delivery.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Conducted invoicing and investigated accounts receivables discrepancies.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Data Entry Specialist
Clipboard Health
San Francisco, CA
12.2018 - 02.2020
- Compiled data and reviewed information for accuracy prior to input.
- Executed data verification to detect errors.
- Obtained scanned records and uploaded into database.
- Identified data entry errors and reported to necessary departments.
- Evaluated source documents to locate information needed for each data entry field.
- Completed data entry tasks with accuracy and efficiency.
Recruitment Specialist
Clipboard Health
San Francisco, CA
10.2018 - 12.2018
- Promptly corresponded with applicants and coordinated and conducted interviews.
- Followed up with notable applicants sourced via industry-specific pipelines.
General Virtual Assistant
FoodByUs
Sydney, Australia
01.2016 - 07.2017
- Analyzed and compiled data to prepare comprehensive reports for management.
- Conferred with customers by telephone, chat or email to provide information about FoodByUs services.
- Kept track of customer orders and inquiries through chat and phone support.
- Assisted with onboarding of new clients with the use of the FoodByUs system.
- Assisted clients with setting up their FoodByUs stores.
- Managed electronic and paper filing systems by updating paperwork, maintaining documents and accurately recording information.
- Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
Wholesale ECommerce Virtual Assistant
SoHa Living
Honolulu, HI
01.2014 - 12.2015
- Fielded customer questions regarding available merchandise, sales, and current prices.
- Responded to customer requests for products and company information.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Processed bulk orders of customers.
- Maintained warehouse inventory of the store.
- Updated Etsy and eBay Stores of clients.
- Processed customized orders and forwarded information to appropriate departments.
- Processed order disputes and refunds.
Team Lead
Accenture Inc.
Cebu City, Cebu
01.2013 - 05.2013
- Provided group and individual coaching to improve on productivity and schedule adherence to sustain optimal team performance.
- Supplied follow-up feedback about recent results and current direction of behavior in regard to existing corporate policies and conceived effective and lasting action steps.
- Implement and enforce company polices that maintain integrity in the workplace and encourage clients to put their trust in the company.
- Organizes motivational activities that bolsters morale and promotes team camaraderie inside and outside the office, effecting cost reduction by zeroing out attrition and absenteeism.
- Trained individuals on real-time monitoring of employee activities and company administrative tasks to ensure efficiency and accuracy of reports delivery.
- Managed schedules, accepted time off requests and found coverage for short shifts.
Insurance Advisor
Pru Life UK
Cebu City, Cebu
03.2010 - 04.2012
- Evaluated business and individual customer needs and financial situations to propose individualized policy recommendations.
- Explained features, advantages and disadvantages of various policies to promote insurance sales.
- Carried out administrative tasks such as handling policy renewals, maintaining records and collecting insurance payments.
- Calculated premiums and established payment methods.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Approached potential clients by using direct marketing mailings and phone contacts.
Team Lead
EPerformax Contact Centers & BPO
Cebu City, Cebu
01.2007 - 03.2010
- Update company records including maintenance of employee master file and schedules of employees and officers to ensure accurate payroll allocation.
- Facilitated staffing and scheduling needs to ensure proficient coverage throughout all business operating hours, including the distribution and optimization of company resources for best possible usage.
- Processed employee concerns including pay disputes, leave application, locker requisition and timekeeping issues.
- Generated and compiled employee productivity and handling time reports to equip managers with information to propel the company to excellence.
- Efficiently maintained records of system issues, trainings and coaching sessions for proper billing of services the company rendered.
- Communicate with client to address company requests and concerns to facilitate superior performance for employees and officers.
- Wrote extensive procedurals to streamline processes for schedule trade requests, entering of employee schedules and ID requisition and deletion.
- Reviewed job applications and submissions and escalated materials to appropriate personnel within customer service department.
Customer Service Representative
ETelecare
Cebu City, Cebu
12.2004 - 10.2007
- Assisted customers in creating buyer and seller accounts through different contact channels, constantly exceeding customer expectation through superior communication skills, sociability and professionalism.
- Provided assistance in maintaining financial and business accounts to promote continuous business with the company or client.
- Promoted client products that would benefit customers and boost client revenue.
- Take over escalated situations; intervene whenever managerial decisions are necessary in addressing unique product and service issues.
Education
Bachelor of Arts - Psychology
Cebu Doctors' University
Mandaue City, Philippines 06.2000 - 03.2005
Skills
Order fulfillment
Timeline
Real Estate Virtual Assistant
JDJ Realty
10.2019 - 08.2021
Lead Virtual Assistant
VOA Experts
10.2019 - 08.2021
Data Entry Specialist
Clipboard Health
12.2018 - 02.2020
Recruitment Specialist
Clipboard Health
10.2018 - 12.2018
General Virtual Assistant
FoodByUs
01.2016 - 07.2017
Wholesale ECommerce Virtual Assistant
SoHa Living
01.2014 - 12.2015
Team Lead
Accenture Inc.
01.2013 - 05.2013
Insurance Advisor
Pru Life UK
03.2010 - 04.2012
Team Lead
EPerformax Contact Centers & BPO
01.2007 - 03.2010
Customer Service Representative
ETelecare
12.2004 - 10.2007
Bachelor of Arts - Psychology
Cebu Doctors' University
06.2000 - 03.2005
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