Monica Young
Delhi,ON
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling customer support issues.
Overview
20
20
years of professional experience
Work History
Customer Service Representative/Bindery Assistant
Second Ave Printing
Simcoe, Ontario
05.2019 - 02.2025
- Assisted customers with inquiries and product selections.
- Processed orders using company-specific software systems.
- Managed customer complaints to ensure resolution and satisfaction.
- Shipping/Receiving
Owner/Operator
Promo Hound Inc
Brantford, Ontario
05.2005 - 05.2017
- Managed daily operations and logistics for promotional product distribution.
- Oversaw inventory management and maintained stock levels for timely fulfillment.
- Developed marketing strategies to enhance brand visibility and customer engagement.
- Customer care, invoicing, problem resolution.
- Accounting, Payroll
Education
Some College (No Degree) - Graphic Design
Niagara College
WellandSkills
- Order processing
- Customer inquiry resolution
- Product knowledge
- Software navigation
Timeline
Customer Service Representative/Bindery Assistant
Second Ave Printing
05.2019 - 02.2025
Owner/Operator
Promo Hound Inc
05.2005 - 05.2017
Some College (No Degree) - Graphic Design
Niagara College