MONICA YAO
Surrey,BC
Summary
Experienced and passionate professional with 5 years of experience in both residential and commercial property management. Skilled in tenant relations, lease agreements and property maintenance. Proven record of effectively managing properties, ensuring compliance and regulations and exceeding tenant's satisfaction. Works well under pressure, maintain a pleasant demeanor even under stress. A strong problem solver with an insatiable desire to impact performance. Well organized and efficient, attentive to detail and able to multitask. Ability to work independently and on a team. Exceptional relation building and communication skills.
Overview
12
12
years of professional experience
Work History
USER EXPERIENCE PARTNER
ALLIED REIT PROPERTIES
09.2022 - Current
- Investigated and resolved tenant complaints, following management rules, and regulations
- Developed and implemented strategies to enhance partner relations.
- Managed daily administrative tasks, including tenant relations and rent collections
- Assist with preparation, review, and distribution of monthly financial reports
- Work with Property Managers in the preparation of tenders, contracts, and purchase orders
- Assist the Property Managers in overseeing tenant improvements and Landlords work
- Prepare welcome packages, tenant correspondences, notices and other documentation as may be required by the Property Manager
- Assist Property Managers with building operational procedures and coordinating contractor work
- Coordinated tenant move-in and out process and orientated new tenants to property.
PROPERTY MANAGEMENT ASSISTANT
CONCERT PROPERTIES
02.2021 - 09.2022
- Coordinated with multiple departments to ensure smooth operations; organized and efficient
- Processing service requests received by telephone, email and personal visits and maintaining a database of requests to meet reporting and analysis requirements
- Review of demand work orders to determine if billable or non-billable
- Preparation and communication of PO's to managers and suppliers; receiving of PO's to approve payment of work completed at the correct cost
- Administrating and monitoring service contracts including cleaning and reviewing contractors/ vendors performance
- Assisting the property manager with budget/expense variance analysis; preparing monthly forecasts of expenditures and preparing the annual operating and capital budgets.
HEAD CONCIERGE
FIRST SERVICE RESIDENTIAL
05.2018 - 02.2021
- Trained new employees on policies, procedures and protocols related to their job duties
- Coordinated with vendors to ensure quality products and services were delivered on time
- Managed the daily operations of the concierge desk, including staff scheduling and assigning tasks
- Provides residents with high quality customer service and care, assisting them with any concerns or requests
- Patrolling the residential building to ensure that the building is safe and secure, reporting and filing any security incident; Receiving any incoming packages and notifying residents
- Working with building contractors when issues arise with the building and reporting to the property manager
- Building a strong communication between the residents and strata council members to ensure all resident's opinions and concerns are heard.
ASSISTANT MANAGER
BROWN SHOES
09.2012 - 06.2018
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism
- Helped oversee the daily operations of the store, managing staff and inventory
- Supervising employees and delegating tasks as well as managing staff problems and making schedules
- Manage Shipping and Receiving merchandises; Inspecting and verifying incoming products against invoices
- Record Shortage and damaged merchandise and report it to Head office
- Achieved store and personal goals by selling over three quarters of a million dollars in less than a year
- Maximizing sales and maintaining high levels in IPB (items per bill), shoe care products and handbags to meet store and personal quota;
Education
HIGH SCHOOL DIPLOMA -
FLEETWOOD PARK SECONDARY
Surrey, BC01.2012
Skills
- Customer Relationship Building
- Operations Management
- Administrative Management
- Property management systems knowledge
- Yardi
- Ability to work independently and on a team
- Well organized and efficient, attentive to detail and able to multitask;
- A strong problem solver with an insatiable desire to impact performance;
Languages
English
Native or Bilingual
Chinese (Mandarin)
Professional Working
Timeline
USER EXPERIENCE PARTNER
ALLIED REIT PROPERTIES
09.2022 - Current
PROPERTY MANAGEMENT ASSISTANT
CONCERT PROPERTIES
02.2021 - 09.2022
HEAD CONCIERGE
FIRST SERVICE RESIDENTIAL
05.2018 - 02.2021
ASSISTANT MANAGER
BROWN SHOES
09.2012 - 06.2018
HIGH SCHOOL DIPLOMA -
FLEETWOOD PARK SECONDARY
Similar Profiles
Lailton TavaresLailton Tavares
Building Operator at Allied Properties REITBuilding Operator at Allied Properties REIT
Patricia VieiraPatricia Vieira
Director, Property Accounting at Choice Properties REITDirector, Property Accounting at Choice Properties REIT
Andrew FreitasAndrew Freitas
Supervisor, Technical Services at Allied PropertiesSupervisor, Technical Services at Allied Properties