Monica Walsh
Dryden
Summary
A motivated university student with a strong passion for customer service and a keen eye for detail. I'm eager to gain practical work experience as a mystery shopper and provide valuable insights and feedback to enhance the overall customer experience. Seeking an opportunity to apply exceptional communication skills, meticulous observation abilities, and an analytical mindset in evaluating and improving service delivery. Committed to delivering accurate and comprehensive reports that contribute to the growth and success of organizations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Retail Worker and Rock Weigher
Amethyst Mine Panorama
06.2024 - 08.2024
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Weighed rocks for customers in a friendly manner
Gymnastics Coach
Sunset Gymnastics Club
09.2021 - 06.2024
- Create Lesson plans
- Run a warm-up
- Work with kids
- Ensure the safety of others
Recreation Assistant & Recreation Facilitator
East Loon Lake Camp Shuniah
06.2020 - 06.2024
- Assist the recreation facilitator
- Plan crafts and activities
- Supervise activities
- Monitor playground and area
- Ensure the safety of others
Education
High School Diploma -
Dryden High School
Dryden, ON06.2024
Associate of Arts - Concurrent Education Majoring in Art
Lakehead University
Thunder Bay, None04-2030
Skills
- Customer service standards
- Organization
- Memory retention
- Troubleshooting
- Time management
- Attention to detail
- Customer engagement
- Time management abilities
- Written communication
- Verbal communication
Certification
- May 2024 customer service
- May 2024 allergy awareness
- October 2022 Comp one Artistic Gymnastics Certification
- April 2022 First Aid
- February 2022 Gymnastics Foundations
- February 2018 Baby-Sitters Course
Awards/Certifications
July 2024- Stuck At Prom Scholarship winner
Summer 2022,2024- Represented Canada at the Lightning Youth World Championships (sailing)
May 2024- Customer Service Certificate
May 2024- Allergy Awareness Certificate
June 2021,2022,2023,2024-Honor Roll
February 2023,2024- NWOSSAA wrestling silver
October 2022- Comp One Artistic Gymnastics Certification
May 2022- Overall gymnast of the year- Sunset Gymnastics Club
May 2022- Represented Canada at the Lightning World Championships (sailing)
April 2022-First Aid
February 2022- Gymnastics Foundations Certificate
February 2020- Nixon Memorial Award for Public Speaking
Timeline
Retail Worker and Rock Weigher
Amethyst Mine Panorama
06.2024 - 08.2024
Gymnastics Coach
Sunset Gymnastics Club
09.2021 - 06.2024
Recreation Assistant & Recreation Facilitator
East Loon Lake Camp Shuniah
06.2020 - 06.2024
High School Diploma -
Dryden High School
Associate of Arts - Concurrent Education Majoring in Art
Lakehead University
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