Monica Viveiros
Kitchener,ON
Summary
Capable of performing all day to day administrative tasks proficiently. Able to be a team player as well as working independently. Able to work efficiently in a fast-paced environment. Possess excellent organizational and time management skills. Provide exemplary customer service in a professional, courteous and confident manner.
Overview
12
12
years of professional experience
Work History
Receptionist/Optometric Assistant
Ocular Health Centre
Kitchener, Ontario, Canada
03.2017 - Current
- Conducted intraocular Lens Measurements by utilizing IOL Master, Ascan, OPD and Atlas tools.
- Administered visual acuity tests, IOP checks, dilation, central corneal thickness measurements, and corneal hysteresis tests.
- Obtained consent from patients, as well as effectively communicated surgery options.
- Responsible for ensuring administrative tasks such as appointments, payments, correspondences, and check-ins of over 200 clients are organized and completed.
- Co-run Ocular Health Network, a telemedicine service providing fundus imaging for diabetics.
- OHIP Billing
Professional Cleaner
Daisy Fresh Cleaning Services
Cambridge, Ontario, Canada
02.2014 - 06.2017
- Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents.
- Organized and used industrial cleaning products following strict safety procedures.
- Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Ordered new cleaning supplies for upcoming jobs.
- Handled equipment, chemicals and materials properly and with caution.
Cash Office Supervisor/Cashier
Fresh Co
Cambridge, Ontario, Canada
01.2011 - 07.2014
- Made daily cash deposits to company bank.
- Compiled complex cash flow reports monthly.
- Traced back specific cash transactions to origins.
- Returned change and currency and processed debit and credit card payments with 100% accuracy rate.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
Education
High School Diploma -
Monsignor Doyle Secondary High School
Cambridge, ON06.2011
Skills
Customer Service
Demonstrate competency and professionalism in handling customer inquiries about products or services Respond to client concerns in a respectful and courteous manner Phoning patients for appointment reminders Checking patients in, and taking them for pre testing before seeing the doctor Responding to emails, phone calls, and online booking system Ensuring all equipment is sanitized before the patient sees the doctor
Finance
Prepare proper invoices and collect payments Processed sales transactions using POS cash system (credit card/cheque payments & exchanges/refunds) Reconciled and balanced cash floats, along with ohip billing
Management
Ensure new employees are properly trained in all aspects of their role and comply with policies and procedures Coordinate work flow between 2-3 employees and prioritize tasks Managing a scheduler Scanning important documents into patient files
Timeline
Receptionist/Optometric Assistant
Ocular Health Centre
03.2017 - Current
Professional Cleaner
Daisy Fresh Cleaning Services
02.2014 - 06.2017
Cash Office Supervisor/Cashier
Fresh Co
01.2011 - 07.2014
High School Diploma -
Monsignor Doyle Secondary High School
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