MONICA VIDRIO
San Marcos
Summary
Detail-oriented property administration and customer service professional with a proven track record in supporting residents, coordinating maintenance, and managing sensitive accounts. Expertise in delivering warm first impressions, clearly explaining next steps, and maintaining accurate and organized records. Committed to mastering leasing workflows and contributing to high occupancy rates through diligent follow-up and meticulous documentation. A proactive approach ensures resident satisfaction and operational efficiency remain top priorities.
Overview
5
5
years of professional experience
Work History
Office Assistant/Accounting Assistant
HOA Property Management
01.2023 - Current
- Efficiently manage event scheduling to ensure seamless operations.
- Professionally handle incoming calls, emails, and correspondence, maintaining a high level of customer service.
- Maintain and manage office supplies inventory, placing orders as needed to ensure availability.
- Provide comprehensive administrative support, contributing to the smooth functioning of office operations.
- Prepare and issue checks to vendors, adhering to payment terms and company procedures.
- Collaborate with the accounting team to reconcile accounts and resolve discrepancies.
- Support both administrative and financial functions, enhancing the overall efficiency and success of the organization.
- Demonstrate strong organizational and communication skills, maintaining high attention to detail in all tasks.
- Utilize proficiency in office software and accounting systems to improve productivity and accuracy in daily operations.
- Timely post and process invoices, credit, and debit memos to maintain accurate financial records.
- Prepare weekly disbursements of checks, ensuring timely payments.
- Reconcile and research accounts payable issues to maintain accurate and up-to-date records.
- Handle monthly ACH payments, ensuring timely and accurate transactions.
- Apply daily ACH payments and post credit card payments to accounts, ensuring accurate and timely processing.
- Perform any additional support duties as assigned to contribute to the overall success of the organization.
Billing Assistant
MeterNet
10.2021 - 01.2023
- Extracted, formatted, and imported meter readings for billing cycles using various sub-meter systems.
- Entered meter reader notes into resident accounts and generated estimated reports to input missing or estimated readings.
- Processed monthly ACH/Ebill credits and executed bill calculations, auditing and correcting rates before updating billing.
- Verified unit counts for bill-only clients to ensure accurate billing.
- Processed and reviewed statements in billing software, approved statements for mailing, and saved PDF copies to the server.
Customer Care Specialist
Advanced Diabetes Supply
07.2020 - 10.2021
- Assisted NCMs patients over the phone with initial orders of diabetes testing supplies and related products.
- Maintained a high call volume, handling 50-60 inbound and outbound calls per day.
- Provided excellent customer service while obtaining and recording patient demographics.
- Managed an average of 150 patient accounts per month, ensuring timely shipment of products to meet monthly goals.
- Collaborated with Billing and Insurance, and Physician Support departments to verify patient order eligibility.
- Maintained accurate records in the company database.
Education
Certificate - Business Office Technology
Grossmont College
El Cajon, CA12-2025
Skills
- Resident relations & front-desk hospitality
- High-volume phones & email
- Records management & file organization
- Account Documentation & File Accuracy
- Phone & Email Support
- Payment Processing (ACH, checks, credit cards)
- Data Entry & Document Support
- Calendar & office software proficiency (MS Office, Google Workspace)
Timeline
Office Assistant/Accounting Assistant
HOA Property Management
01.2023 - Current
Billing Assistant
MeterNet
10.2021 - 01.2023
Customer Care Specialist
Advanced Diabetes Supply
07.2020 - 10.2021
Certificate - Business Office Technology
Grossmont College