Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Monica Verdin

North Hollywood

Summary

Motivated and results-driven professional with extensive experience in customer service. Highly adaptable, reliable, and committed to providing top-tier service while contributing to team success.

Overview

6
6
years of professional experience

Work History

Patient Service Representative

El Proyecto Del Barrio
02.2024 - Current
  • Collected and entered patient data into the system with accuracy and attention to detail, ensuring compliance with healthcare standards.
  • Managed patient intake, including registration and verification of insurance eligibility, ensuring seamless processing for medical services.
  • Educated patients about available healthcare services and navigated them through the registration process, helping to reduce confusion and improve their experience.
  • Coordinated with medical staff and insurance companies to verify coverage, resulting in reduced delays and improved patient satisfaction.
  • Maintained patient confidentiality and adhered to HIPAA regulations, ensuring sensitive information was handled securely.

Supervisor Processing Agent

DOT Operating Authority
09.2020 - 01.2024
  • Provided direct support to both new and existing customers by answering inquiries, resolving issues, and guiding them through service offerings, which helped enhance customer retention.
  • Oversaw and ensured all paperwork was accurate and submitted on time, preventing processing delays and maintaining smooth operations.
  • Managed day-to-day operations, including coordinating phone calls, scanning documents, managing emails, and faxing important information, maintaining a well-organized workflow.
  • Trained and supervised staff in day-to-day tasks, ensuring adherence to company procedures and deadlines.
  • Implemented process improvements that streamlined administrative operations and increased the efficiency of customer service.

Customer Service

Home Depot
05.2019 - 09.2020
  • Handled customer transactions across various channels, including phone, online, and in-person, ensuring accuracy and efficiency in processing purchases.
  • Managed logistics for outgoing and incoming merchandise, ensuring timely delivery and accurate inventory management.
  • Assisted customers with product selections, returns, and exchanges, providing helpful solutions and ensuring a high level of customer satisfaction.

Education

Psychology

Polytechnic High Sch
Van Nuys, CA
06-2025

Skills

  • Customer Service Excellence
  • Data Entry
  • Communication Skills
  • Healthcare Navigation
  • Adaptability
  • Reliable

Languages

Spanish
English

Timeline

Patient Service Representative

El Proyecto Del Barrio
02.2024 - Current

Supervisor Processing Agent

DOT Operating Authority
09.2020 - 01.2024

Customer Service

Home Depot
05.2019 - 09.2020

Psychology

Polytechnic High Sch

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Monica Verdin