Monica Verdin
North Hollywood
Summary
Motivated and results-driven professional with extensive experience in customer service. Highly adaptable, reliable, and committed to providing top-tier service while contributing to team success.
Overview
6
6
years of professional experience
Work History
Patient Service Representative
El Proyecto Del Barrio
02.2024 - Current
- Collected and entered patient data into the system with accuracy and attention to detail, ensuring compliance with healthcare standards.
- Managed patient intake, including registration and verification of insurance eligibility, ensuring seamless processing for medical services.
- Educated patients about available healthcare services and navigated them through the registration process, helping to reduce confusion and improve their experience.
- Coordinated with medical staff and insurance companies to verify coverage, resulting in reduced delays and improved patient satisfaction.
- Maintained patient confidentiality and adhered to HIPAA regulations, ensuring sensitive information was handled securely.
Supervisor Processing Agent
DOT Operating Authority
09.2020 - 01.2024
- Provided direct support to both new and existing customers by answering inquiries, resolving issues, and guiding them through service offerings, which helped enhance customer retention.
- Oversaw and ensured all paperwork was accurate and submitted on time, preventing processing delays and maintaining smooth operations.
- Managed day-to-day operations, including coordinating phone calls, scanning documents, managing emails, and faxing important information, maintaining a well-organized workflow.
- Trained and supervised staff in day-to-day tasks, ensuring adherence to company procedures and deadlines.
- Implemented process improvements that streamlined administrative operations and increased the efficiency of customer service.
Customer Service
Home Depot
05.2019 - 09.2020
- Handled customer transactions across various channels, including phone, online, and in-person, ensuring accuracy and efficiency in processing purchases.
- Managed logistics for outgoing and incoming merchandise, ensuring timely delivery and accurate inventory management.
- Assisted customers with product selections, returns, and exchanges, providing helpful solutions and ensuring a high level of customer satisfaction.
Education
Psychology
Polytechnic High Sch
Van Nuys, CA06-2025
Skills
- Customer Service Excellence
- Data Entry
- Communication Skills
- Healthcare Navigation
- Adaptability
- Reliable
Languages
Spanish
English
Timeline
Patient Service Representative
El Proyecto Del Barrio
02.2024 - Current
Supervisor Processing Agent
DOT Operating Authority
09.2020 - 01.2024
Customer Service
Home Depot
05.2019 - 09.2020
Psychology
Polytechnic High Sch
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