Monica Valdez
San Diego
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
6
6
years of professional experience
2014
2014
years of post-secondary education
Work History
Mobile Expert
Metro by T-Mobile
San Diego
02.2020 - Current
- Assisted customers with mobile device selection and plan options.
- Processed customer transactions efficiently and accurately.
- Maintained inventory levels of devices and accessories regularly.
- Collaborated with team members to improve customer service strategies.
- Provided customer service and technical support for mobile devices, tablets, and other wireless products.
- Resolved customer complaints regarding their mobile device experience in a timely manner.
- Advised customers on which model best suits their needs based on budget constraints and desired features.
- Configured device settings including Wi-Fi networks, Bluetooth connections, email accounts.
- Ensured compliance with company policies related to customer service standards when dealing with inquiries or complaints.
- Maintained inventory of all product accessories including chargers and cases that were available for purchase in store or online.
- Attended training sessions conducted by manufacturers to gain knowledge about newly released products and services.
- Maintained records related to sales for store management.
- Cleaned shelves, counters and tables to maintain organized store.
Education
Mission Bay High School
San Diego, CASkills
- Customer transaction processing
- Provide technical support
- Team collaboration
- Effective communication
- Time management
- Adaptability to change
- Attention to detail
- Customer service
- Inventory management
- Multitasking
- Problem solving
- Following instructions
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Mobile Expert
Metro by T-Mobile
02.2020 - Current
Mission Bay High School