Monica Urena
Los Angeles
Summary
Detail-oriented professional with a strong background in customer service and patient care. Expertise in problem-solving and effective communication, ready to contribute to team success. Known for strong attention to detail and adherence to regulations, prepared to support healthcare teams in delivering outstanding patient care.
Overview
3
3
years of professional experience
Work History
Cashier
The Home Depot Inc
Los Angeles
03.2013 - 01.2016
- Operated cash register and processed customer transactions efficiently.
- Provided exceptional customer service and resolved inquiries promptly.
- Maintained accurate cash drawer and balanced at shift end.
- Adhered to safety guidelines while handling merchandise and equipment.
- Trained new cashiers on checkout procedures and customer service standards.
- Performed other duties as assigned by management.
Medical Assistant
Beverly Hills Urgent Care
Los Angeles
01.2014 - 05.2014
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Managed patient intake, including registration and medical history documentation.
- Organized patient charts before each day's clinic sessions began.
- Collected, labeled and stored laboratory specimens properly prior to testing.
Education
Medical Assistant - Medical Assistant
American Career College
CA12-2013
GED -
American Career College
CA04-2013
Associate of Science - Nursing
Santa Monica College
Santa Monica, CASkills
- Time management
- Team collaboration
- Attention to detail
- Problem solving
- Customer service
- Phone and email etiquette
- Information collection
- Customer follow-up
- Verbal and written communication
- Privacy regulations knowledge
- Data entry
- Relationship building
- Patient identity verification
- Records maintenance
- Recordkeeping
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Medical Assistant
Beverly Hills Urgent Care
01.2014 - 05.2014
Cashier
The Home Depot Inc
03.2013 - 01.2016
Medical Assistant - Medical Assistant
American Career College
GED -
American Career College
Associate of Science - Nursing
Santa Monica College