Monica Tran
Burlington,Ontario
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Obtained over 10 years of customer service experience in retail, industrial, and financial environments. These work experiences gave me the opportunity to develop good communication skills both written and verbal, leadership, and a strong team player. Motivated business professional bringing 5 years of entrepreneurial experience in a well maintained cleaning service as self-employed, business owner. Dedicated and personal with extensive experience in managing financial growth and operation, developing new clientele, and maintaining customer's satisfaction and loyalty.
Overview
18
18
years of professional experience
Work History
Cleaning Business Owner
No Messing Around Residential Cleaning Services
Burlington, Ontario
01.2018 - 08.2023
- Extensive planning and overseeing all financial aspects and growth of business.
- Increased 30% profit margin and build 10 new clients in comparison to previous year.
- Used time management and efficient cleaning methods to meet deadlines.
- Organized and used eco-friendly cleaning products following strict safety procedures.
- Performed regular cleaning, sanitizing, dusting, mopping, and vacuuming all areas of home.
- Maintained strong client basis and trustworthy relationships.
Senior Customer Service Specialist
Cedarlane
Burlington, Ontario
02.2012 - 11.2017
- Integrated with multiple departments and CSR team in providing exceptional customer service to clients (research companies and hospitals)with processing orders, product quotations, and purchasing inquiries.
- Handled over 50 customer inquiries and complaints per day with professionalism to restore satisfaction.
- Resolved billing and poor product quality issues related to damaged research diagnostic kits and antibody products from research companies.
- Monitored all inbound and outbound communication, email or by telephone.
- Worked well in a team setting, providing support. and assistance to CSR team, and managers.
Customer Service Manager
Money Mart Financial Services
Burlington, Ontario
07.2005 - 10.2009
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Settled customer complaints while prioritizing customer satisfaction and loyalty.
- Responsible for all cheque cashing transactions, daily cash order, and bank deposits.
- Oversaw all aspects of collections/debt recoveries.
Education
Zumba Instructor Certificate - Dance Fitness
01.2020
Earned instructor certification to lead aerobics classes. Choreographed dance and workout routines for students, fitness gym members, and private fitness facilities.
Reiki/Shinpiden Master Teacher Level Certificate - Complementary And Alternative Medicine
09.2019
Achieved certifications for knowledge of the Reiki healing and attunement to become a practitioner in Level 1, Level 2, and Level 3 (Reiki Teacher)
Applied Arts And Technology Certificate - Business Accounting
07.1999
Achieved Specialist Certification upon completion of the Integrated Accounting Certificate Program for obtaining knowledge in accounting software such as AccPac, Simply Accounting, and Quickbooks.
Skills
- Strong knowledge in accounting and problem-solving
- Excellent communication skills, both verbal and written
- Extensive experience in customer service with strong ability in resolving issues or complaints to maintain customer satisfaction
- Attention to detail and accuracy in handling cash, merchandise, billing payments and product returns
- Ability to work well with a team or independently
- Highly organized, proficient in time management, ability to multiple task with attention to detail
- Proficient in technical skills: Syspro, Optio Software, Moneris Solutions, Epicor, SAP, Siebel, Lotus Notes, Exchange Outlook, PowerPoint, Microsoft Office, and Internet
Accomplishments
I was the fundraiser and spokesperson for the "Kidney Foundation" for the 2015 2k walk. Successfully coordinated a team of 25 participants raising over $3000 in donations. In addition, I wrote an article "In memory of my mother" who died of kidney disease in April 2014. The article was published in a magazine distributed to hospitals across Ontario.
Timeline
Cleaning Business Owner - No Messing Around Residential Cleaning Services
01.2018 - 08.2023
Senior Customer Service Specialist - Cedarlane
02.2012 - 11.2017
Customer Service Manager - Money Mart Financial Services
07.2005 - 10.2009
Zumba Fitness, LLC - Zumba Instructor Certificate, Dance Fitness
Luminous Energetic Pathways Sacred Centre - Reiki/Shinpiden Master Teacher Level Certificate, Complementary And Alternative Medicine
Mohawk College - Applied Arts And Technology Certificate, Business Accounting
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