Monica Tiwari

Responsible for supporting the Home Healthcare Buyer and customers.

• Item file maintenance including item set up, pricing and terms, restrictions, product images.
• Confirmed purchase orders and tracked back orders.
• Provided back-up for the Buyer, created PO's, attended vendor and key account meetings.
• initiated and tracked recalls in compliance with Health Canada protocols.
• Worked with the DC and vendors to resolve shipping discrepancies.
• Created and distributed promo offers in partnership with suppliers.
• Entered and confirmed orders from customers. Arranged warranty returns and credits/replacements for customers.
• Provided product consultation/support to customers.

• Streamlined front store operations by implementing efficient inventory management systems and staff scheduling.
• Improved customer satisfaction rates by providing exceptional service, addressing concerns, and resolving issues promptly.
• Managed daily cash reconciliation and deposits for accurate financial records and optimal cash flow.
• Enhanced visual merchandising with strategic product placement, resulting in increased sales and customer engagement.

Team lead of 12 pharmacy assistants and supported the Store Manager.

• Prepared and submitted invoices to the Department of Veteran's Affairs.
• Prepared blister packs for pharmacy clients.
• Responsible for pharmacy inventory.
• Responsible for opening the store.
• Responsible for payroll.
• Responsible for staff schedule.