Monica Thanai
Vancouver,BC
Summary
Seasoned collaborator with a proven track record in meeting needs, enhancing processes, and surpassing expectations within team environments. Diligent and detail-oriented professional with exceptional communication and task prioritization skills. Adept at managing multiple projects simultaneously with a high degree of accuracy and efficiency. Passionate about leveraging strong organizational abilities to secure an entry-level Business Analyst position. Eager to contribute to team success and achieve company goals through effective time management, problem-solving, and interpersonal skills. Committed to seeking a full-time role that presents professional challenges and opportunities for growth.
Overview
8
8
years of professional experience
Work History
Fashion Advisor
Reitmans & Co
05.2022 - 12.2024
- Primarily helping customer getting a perfect outfit for each occasion with explicit customer service making their visit a memorable one
- Trained in handling cash, returns, and placing orders
- Helping with organizing and maintaining the store.
- Guided customers in selecting appropriate accessories to complement clothing choices, achieving cohesive looks.
- Improved store sales by collaborating with team members to create eye-catching displays and merchandise arrangements.
- Partnered with other departments for cross-selling opportunities, maximizing store revenue potential.
- Increased customer satisfaction by providing personalized fashion advice and recommendations based on individual preferences.
Client Advisor
Royal Bank of Canada, RBC
03.2024 - Current
- Demonstrated adaptability by quickly learning new systems, tools, or products as necessary for the job.
- Utilized advanced problem-solving skills to address unique client challenges and identify appropriate solutions.
- Collaborated with team members to develop innovative solutions for complex client needs.
- Enhanced client satisfaction by providing personalized advice and tailored product recommendations.
- Fostered strong relationships with clients, ensuring satisfaction and retention through regular communication.
- Managed sensitive client information with utmost confidentiality, building trust and loyalty.
- Analyzed client feedback to identify areas for improvement, leading to enhanced service delivery.
- Identified and pursued new business opportunities, contributing to growth of client base.
Banking Advisor Advice Centre
Royal Bank of Canada, RBC
12.2022 - 03.2024
- Extended and sustained relationships with customers to maintain and grow business.
- Increased client satisfaction by providing personalized banking solutions and financial advice.
- Educated customers on digital banking platforms, encouraging adoption of online services for convenience and efficiency benefits.
- Strengthened customer relationships through timely follow-ups and proactive communication.
- Assisted in management of risk by adhering to compliance policies and procedures when interacting with clients.
- Coordinated with various divisions and departments in servicing of routine banking transactions.
- Collaborated with team members to achieve branch targets and improve overall performance.
- Facilitated smooth account opening processes for new clients, ensuring accurate documentation and efficient service delivery.
Tutor
Monica Tutorials
05.2020 - 03.2022
- Primarily teaching 9 grade SSC students subjects include English, Science and Mathematics
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
- Provided constructive feedback on assignments, helping students improve their writing and problem-solving skills.
- Enhanced students'' understanding of subject matter by incorporating real-world examples into lessons.
Founder
The Flavours 101
07.2020 - 07.2021
- Started developing recipes during the lockdown period and started blogging from July 2020
- Website- https://www.myeasyrecipies.com/ Instagram- theflavours_101 All the aspects that make a blog are solely handled including the photography, social media handles etc.
Advisory
Enthusia-M.M.K.College
03.2020 - 01.2021
- Primarily responsible for the working of the new top core and analyzing the finances for them
- Currently aiming to take the entire festival online due to the COVID-19 pandemic likewise conducting online seminars and live discussions with celebrities.
- Developed strong relationships with clients through regular communication and excellent customer service.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Improved client retention rates by developing and implementing comprehensive advisory plans tailored to individual needs.
Chairperson
Enthusia-M.M.K.College
07.2019 - 01.2020
- Primarily responsible for all financial dealings and the creative aspect of the festival
- Many campaigns were carried out during the year, the key takeaways were the donation drives done during children’s day and the Republic Day
- Two events done on behalf of the festival for the teachers and the overall supporters of the festival during Diwali and Christmas
- Successfully completed a 3-day festival with overall footfall of 4000- 5000 people per day.
Head of Café Department
Consortium-M.M.K.College
07.2018 - 01.2019
- Primarily responsible for managing the food stalls, finalizing deals with the investor
- Successfully acquired 4 food stalls for the main days
- Successfully completed a 2-day festival with overall footfall of 2000-3000 people per day.
Committee Member of Hospitality
Kshitiij- Mithibai College
07.2016 - 01.2017
- Responsible for managing celebrities and judges that were invited for particular event.
- Served on many college committees and acted as chair of Enthusia Committee.
- Facilitated open communication among committee members, fostering an environment of trust and mutual respect.
- Collaborated with fellow members to achieve consensus on key policy decisions, ensuring alignment with organizational goals.
- Evaluated progress towards established objectives, identifying areas for improvement and recommending corrective actions.
Education
MBA - Project Management, Design Thinking And Consulting
University Canada West
Vancouver, BC06.2023
Postgraduation in B.com in Financial Markets -
Mithibai Motiram Kundanani College of Commerce And Economics
Mumbai India01.2021
Higher Secondary Education in Commerce -
SVKM’s Mithibai College of Arts, Commerce And Economics
Mumbai India01.2018
SSC -
St. Thomas Academy
Mumbai India01.2016
Skills
- Client Retention Strategies
- Client interaction
- Cross-selling techniques
- Business Development
- Cash Handling
- Relationship Management
- Financial Services
- Customer consultations
- Referral Coordination
- Customer Engagement
- Client Engagement
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Client Advisor
Royal Bank of Canada, RBC
03.2024 - Current
Banking Advisor Advice Centre
Royal Bank of Canada, RBC
12.2022 - 03.2024
Fashion Advisor
Reitmans & Co
05.2022 - 12.2024
Founder
The Flavours 101
07.2020 - 07.2021
Tutor
Monica Tutorials
05.2020 - 03.2022
Advisory
Enthusia-M.M.K.College
03.2020 - 01.2021
Chairperson
Enthusia-M.M.K.College
07.2019 - 01.2020
Head of Café Department
Consortium-M.M.K.College
07.2018 - 01.2019
Committee Member of Hospitality
Kshitiij- Mithibai College
07.2016 - 01.2017
MBA - Project Management, Design Thinking And Consulting
University Canada West
Postgraduation in B.com in Financial Markets -
Mithibai Motiram Kundanani College of Commerce And Economics
Higher Secondary Education in Commerce -
SVKM’s Mithibai College of Arts, Commerce And Economics
SSC -
St. Thomas Academy
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