Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Monica Senjalia

Monica Senjalia

Brampton,ON

Summary

A passionate and service-oriented professional, I am eager to transition my extensive customer service experience into a dynamic role as a Cabin Crew Member. Skilled in providing personalized experience, resolving conflicts, and collaborating with team members for smooth operations. My strong interpersonal skills, attention to detail, and commitment to safety align perfectly with the standards of Emirates Airline. Eager to learn and grow, I am excited to contribute to creating positive and memorable travel experiences for passengers.

Overview

13
13
years of professional experience

Work History

Beauty Advisor

Shoppers Drug Mart
Brampton, Ontario
11.2020 - 03.2023
  • Provided personalized customer service, assisting customers in selecting products and offering demonstrations and educational support.
  • Managed multiple tasks including inventory management simultaneously while meeting tight deadlines.
  • Resolved customer complaints in a timely manner while adhering to company policies.

Pharmacy Assistant

Shoppers Drug Mart
Brampton, Ontario
01.2020 - 11.2020
  • Ensured the safety and accuracy of prescription processing and dispensing.
  • Communicated effectively with pharmacists, clients, and third-party billers to resolve issues and provide excellent service.
  • Maintained patient confidentiality and compliance with HIPAA standards.

Registered Nurse

Hamilton General Hospital
Hamilton, Ontario
04.2019 - 11.2019
  • Coordinated with clients, family members, and healthcare professionals to provide high-quality, continuous care.
  • Applied critical thinking and evidence-based decision-making in assessing and managing various health conditions.
  • Ensured patient safety through accurate documentation and adherence to healthcare protocols, occasionally serving as charge nurse.

Front Store Supervisor

Shoppers Drug Mart
Brampton, Ontario
06.2015 - 01.2019
  • Supervised daily store operations, ensuring a safe and efficient environment for both customers and staff.
  • Handled customer inquiries, complaints, returns, refunds and exchanges.
  • Performed daily opening and closing duties of the store.

Sales Support

Tory Burch
Halton Hills, Ontario
04.2014 - 06.2015
  • Trained new associates on store operations and customer service protocols, emphasizing health and safety standards.
  • Used effective communication and listening skills to address client inquiries and provide solutions.
  • Managed client information and data entry accurately in a high-volume retail environment.

Cashier

Shoppers Drug Mart
Brampton, Ontario
09.2010 - 08.2014
  • worked as a front store cashier, ensuring a safe and efficient checkout process in a high-volume environment.
  • Assisted customers with product selection and resolved concerns, maintaining a high level of service.
  • Supported various store departments, including merchandising and cosmetics.

Education

Bachelor of Science in Nursing -

Seneca College/ York University
06.2018

Skills

  • Excellent interpersonal and communication skills
  • Conflict management
  • Adaptable
  • Attention to detail
  • Reliable and flexible to meet operational needs
  • Cultural sensitivity

Languages

English
Full Professional
Hindi
Full Professional
Gujarati
Native/ Bilingual

Timeline

Beauty Advisor

Shoppers Drug Mart
11.2020 - 03.2023

Pharmacy Assistant

Shoppers Drug Mart
01.2020 - 11.2020

Registered Nurse

Hamilton General Hospital
04.2019 - 11.2019

Front Store Supervisor

Shoppers Drug Mart
06.2015 - 01.2019

Sales Support

Tory Burch
04.2014 - 06.2015

Cashier

Shoppers Drug Mart
09.2010 - 08.2014

Bachelor of Science in Nursing -

Seneca College/ York University

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Monica Senjalia