Monica Schultz Martinez
Oceanside
Summary
Experienced EMT-B with a decade in customer service and behavioral health. Specializes in patient care, documentation, and communication with families and healthcare teams. Skilled in de-escalating challenging situations and delivering empathetic care to ensure patient safety. Seeking opportunities in diverse pre-hospital settings to enhance skills and knowledge.
Overview
4
4
years of professional experience
1
1
Certification
Work History
EMT-Basic
Express Ambulance
03.2026 - Current
- Provided emergency medical care during transport to medical facilities.
- Evaluated patients' medical status and monitored vital signs during transit.
- Coordinated with team members to deliver timely and effective patient care.
- Communicated effectively with patients, families, and healthcare teams.
- Recorded patient information and treatment details accurately to facilitate continuity of care.
- Followed safety protocols during emergency situations and transport procedures.
- Ensured cleanliness and organization of ambulance and supplies to support optimal patient care.
- Communicated with dispatchers and hospital personnel to arrange logistics for patient transport.
Service Team Member
Michaels Arts and Crafts Store
Oceanside
08.2025 - 02.2026
- Navigated customer grievances with compassion and strong listening skills, maintaining a professional image to foster trust and resolution.
- Demonstrated ability to thrive in a high volume setting by task prioritization and multi-tasking skills.
- Provided emotional support to diverse personalities in high-stress environments, adapting responses to meet individual needs and ensure a supportive atmosphere.
- Managed patient behavior, implemented appropriate interventions, de-escalated hostile situations to maintain safety of patient and care-giver.
- Showed empathetic and strong communication between parents and supervisors when discussing concerns and changes to patients intervention plans.
- Maintained patient records and documentation in detail to allow for smooth patient hand offs and show pattern changes before and after interventions.
- Lead craft classes for children and adults, showing ability to connect with public in fun and engaging ways.
- Organized stock and had the ability to memorize locations of store inventories, showing ability to learn and understand the use and keeping of medical supplies.
Behavioral Technician
MeBe Carlsbad
Carlsbad
11.2022 - 06.2024
- Utilized data collection methods to track client behaviors effectively.
- Tracked client progress and behaviors in daily reports to inform treatment adjustments.
- Provided one-on-one support to clients in order to improve social skills, communication, and problem solving.
- Assisted clients in developing social skills through structured activities.
- Facilitated play activities that enhanced children's language development, motor skills, self-help skills, and cognitive functioning.
- Cultivated strong relationships with clients and families to support successful treatment outcomes.
Education
Emergency Medical Technician -
EMSTA
Santee, CA12-2025
High School Diploma -
TEMECULA VALLEY HIGH SCHOOL
Temecula, CA06-2016
Skills
- CPR & BLS Certified
- Emergency response
- Patient assessment
- Vital Signs Monitoring
- Direct patient care
- Ambulance driving
- Medical documentation
- Communication skills
- Empathy and Compassion
Languages
English
Certification
- EMT B - EMSTA College; Santee, California 2025
Timeline
EMT-Basic
Express Ambulance
03.2026 - Current
Service Team Member
Michaels Arts and Crafts Store
08.2025 - 02.2026
Behavioral Technician
MeBe Carlsbad
11.2022 - 06.2024
Emergency Medical Technician -
EMSTA
High School Diploma -
TEMECULA VALLEY HIGH SCHOOL