MONICA SARNA
Stoney Creek,Canada
Summary
A highly skilled and detail-oriented professional with extensive experience in office administration, committed to maintaining high standards of efficiency and organization. Adept at managing administrative operations, optimizing workflows, and ensuring seamless day-to-day functionality within a dynamic work environment.
Proven ability to support team collaboration by effectively coordinating schedules, managing communications, and adapting to evolving business needs. Skilled in problem-solving and decision-making, with a proactive approach to addressing challenges and implementing process improvements. Strong organizational and multitasking abilities enable the successful handling of multiple priorities while maintaining accuracy and professionalism.
Recognized for a dependable and results-driven work ethic, consistently contributing to the achievement of organizational goals. Dedicated to enhancing operational workflows and fostering productive work environments through effective planning, structured processes, and exceptional administrative support.
Overview
12
12
years of professional experience
Work History
Office Administration Coordinator
Air Source Systems Inc.
12.2023 - Current
- Managed administrative and operational activities in an HVAC company, overseeing daily organizational tasks.
- Streamlined administrative processes and implemented new organizational systems to enhance efficiency.
- Coordinated work schedules for service technicians and installers.
- Collaborated with multiple restoration companies, clients, and suppliers on orders, contracts, and project timelines.
- Organized and supervised technical and operational documentation, maintaining records of inspections and repairs.
- Communicated with restoration project managers and assistants to coordinate inspections and replacements.
- Monitored operational costs and managed budgeting for HVAC projects.
- Registered HVAC equipment for warranties, ensuring compliance with manufacturer requirements.
- Managed company email correspondence, handling inquiries, scheduling, and documentation.
- Prepared and maintained detailed inspection reports, ensuring accuracy and timely submission.
- Oversaw inventory tracking and procurement of HVAC equipment and materials to prevent shortages and delays.
- Improved customer satisfaction ratings by promptly addressing inquiries and resolving issues with professionalism and empathy.
Salon Owner/Operator
Mosa Hair Co.
11.2019 - 12.2023
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Learned and remained updated on regulatory requirements.
- Consulted with customers to assess needs and propose optimal solutions.
- Oversaw business budget planning and administration, accounting functions, purchasing.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients while maintaining exceptional customer service.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Office Coordinator
MK Decor
08.2020 - 02.2022
- Maintained supplies and inventory by checking stock and ordering new supplies.
- Worked collaboratively with staff to maintain smooth operations and team readiness for unexpected demands.
- Updated reports, managed accounts, and generated reports for company.
- Prepared and submitted monthly, quarterly and annual financial statements.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Resolved issues through active listening and open-ended questioning, escalating major problems to business owner.
- Coordinated appointments and meetings and managed business calendars
- Provided excellent customer service to clients
- Contacted clients regarding outstanding balances and answered any questions regarding billing and monies owed
- Prepared invoices and sent to clients in timely manner
- Crafted clear and professional written communications, including emails and notices
- Utilized excel spreadsheets to create invoices
- Maintained high level of professionalism
- Organized company events
Office Administrator
Bardo Home Improvements Inc.
04.2013 - 03.2020
- Interacted with customers by phone, email, or in-person to provide information.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Edited documents to improve accuracy of language, flow, and readability.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Organized spaces, materials and catering support for internal and client-focused meetings.
Education
Hairstyling
Design 8000 Hairstyling School
07.2008
Business Management
Humber College
05.2002
Skills
- Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Email Management & Correspondence (handling inquiries, scheduling, documentation)
- Data Entry & Record Keeping (organizing inspections, repairs, and warranty registrations)
- Scheduling & Coordination (managing work schedules for technicians and installers)
- Budgeting & Cost Monitoring (tracking operational expenses for HVAC projects)
- Inventory & Procurement Management (ensuring availability of necessary equipment and materials)
- Exceptional Customer Service & Support (handling client inquiries professionally)
- Exemplary Written & Oral Communication (professional correspondence with clients, suppliers, and restoration companies)
- Collaboration & Teamwork (coordinating with project managers, assistants, and technicians)
- Fluent in Polish (written and oral communication)
- Strong Organizational Abilities (maintaining documentation and streamlining processes)
- Attention to Detail & Analytical Thinking (ensuring accuracy in reports and records)
- Problem-Solving & Critical Thinking (resolving issues efficiently and professionally)
- Process Improvement & Efficiency Optimization (implementing new systems to enhance workflow)
Languages
English
Native or Bilingual
Polish
Full Professional
Federation of Polish Women in Canada : Chapter 13
We are a Women's federation dedicated to organizing a number of fundraising initiatives to financially assist Polish citizens living in Canada and abroad. Our main initiative is an orphanage based out of Sanok, Poland.
Timeline
Office Administration Coordinator
Air Source Systems Inc.
12.2023 - Current
Office Coordinator
MK Decor
08.2020 - 02.2022
Salon Owner/Operator
Mosa Hair Co.
11.2019 - 12.2023
Office Administrator
Bardo Home Improvements Inc.
04.2013 - 03.2020
Business Management
Humber College
Hairstyling
Design 8000 Hairstyling School
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