Monica Samra
Ottawa,ON
Summary
Detail-oriented security professional focused on incident reporting and risk assessment. Engages in proactive surveillance and emergency response, ensuring safety and security across facilities. Committed to maintaining operational efficiency through meticulous documentation and collaboration with security teams to address potential threats.
Overview
2
2
Languages
1
1
Certification
6
6
years of professional experience
Work History
Security Controller Centre Operator
Communications Security Establishment - Securitas Canada
Ottawa, Canada
04.2023 - Current
- Monitored CCTV feeds of building and grounds.
- Watched simultaneous CCTV feeds to proactively identify concerns.
- Monitored surveillance equipment, such as CCTV cameras, to detect suspicious activity.
- Responded to alarms and investigated disturbances.
- Used radio and other communication devices to keep in regular touch with other security guards and controller.
- Manned entrance and exit posts and checked authorization for personnel and visitors.
- Answered phones and responded to inquiries at the security desk.
- Responded quickly to medical and building emergencies.
- Conducted routine inspections of fire alarm systems and emergency exits to ensure proper function.
- Identified and assessed potential security risks during daily patrols, providing actionable insights to management for risk mitigation.
- Drafted detailed reports on property damage, theft, unauthorized persons, and unusual occurrences to inform incident response and management decisions.
- Prepared detailed incident reports following any security events or breaches.
- Logged security activities and prepared operational reports for management.
- Provided management with comprehensive updates on security activities and incidents through detailed daily reports, ensuring informed decision-making.
- Scanned and uploaded documents to digital database for record-keeping.
- Responding to building automation systems; Commented on alarms.
Active Living/ Recreation Aide
Revera Barrhaven
Ottawa, Canada
04.2022 - 05.2023
- Assisted in planning and coordinating engaging recreational programs and events.
- Facilitated group activities, providing instruction and guidance to enhance participant experience.
- Collaborated with other staff members to create engaging programming for diverse populations.
- Supervised volunteers to ensure successful execution of special events and programs.
- Documented individuals' progress toward meeting treatment goals and assessed resident needs and interests for activity planning.
Receptionist
Revera Barrhaven
Ottawa, Canada
05.2021 - 05.2023
- Anticipated guest needs, delivering exceptional customer service to exceed expectations.
- Greeted incoming guests, directing them to appropriate personnel to enhance visitor experience.
- Directed guests to appropriate personnel or departments.
- Coordinated appointments and directed messages to team members, ensuring seamless communication and efficient workflow.
- Monitored visitor access through sign-in procedures, ensuring guest safety and maintaining security standards.
- Assisted with administrative tasks such as filing, copying, and data entry as needed.
- Sorted and distributed incoming mail and coordinated pickups for outgoing parcels.
- Reviewed and organized expense vouchers for accuracy and managed petty cash.
Dietary Aide
Waterford Retirement Community
Ottawa, Canada
07.2021 - 09.2021
- Coordinated dining room setup with table arrangements, place settings, and linens to create inviting atmosphere.
- Prepared food according to dietary guidelines, ensuring safety for individuals with food sensitivities and allergens.
- Monitored and maintained proper food temperature during preparation and service to ensure quality and safety.
- Observed safety and sanitation requirements for food preparation.
- Prepared and portioned food items according to standardized recipes.
- Ensured cleanliness of dishes and glassware to comply with health regulations.
Dietary Aide
Revera Barrhaven
Ottawa, Canada
12.2020 - 05.2021
- Prepared food to dietary guidelines, noting food sensitivities.
- Ensured compliance with safety and sanitation standards during food preparation to promote health and safety.
- Ensured cleanliness of dishes, flatware, and glasses to support food safety protocols.
- Coordinated dining room setup with table arrangements, place settings, and linens to enhance guest experience.
- Washed and sanitized dishes, flatware, and glasses.
Education
Certificate - Public Safety and Legal Studies, Emergency Management
Algonquin College
Ottawa, ON12-2025
Diploma - Public Safety And Legal Studies, Community and Justice Services
Algonquin College
Ottawa, ON07-2023
Ontario Secondary School Diploma -
Longfields Davidson Heights Secondary School
Ottawa, ON04-2021
Skills
- Security operations
- Incident reporting
- Investigation techniques
- Information processing
- Problem solving
- Communication
- Time Management
- Multi-Tasker
- Team collaboration
- Customer Service
- Adaptability
- Leadership & initiative
- Willingness to learn
- Reliability
Certification
- Standard First Aid Level C CPR & AED trained
- Ontario Security Guards License
- Ontario Secondary School Diploma (OSSD)
- Algonquin college diploma - Community and Justice Services
Languages
- English
- Punjabi
Activities
- Boys and girls club of Ottawa, 05/01/23, 12/01/23, Preparing snacks, Set up and take down of activities, Engaging in activities, Ensuring safety of children, Providing safe space for children
- Carleton Heights Community Centre, Children's Room Supervisor, 09/01/15, 2021, Setting up hall (Tables, chairs), Facilitating activities, Serving snacks, Sanitization
Languages
English
Full Professional
Punjabi
Native/ Bilingual
Accomplishments
- Honours - Emergency Management Certificate - Algonquin College
Timeline
Security Controller Centre Operator
Communications Security Establishment - Securitas Canada
04.2023 - Current
Active Living/ Recreation Aide
Revera Barrhaven
04.2022 - 05.2023
Dietary Aide
Waterford Retirement Community
07.2021 - 09.2021
Receptionist
Revera Barrhaven
05.2021 - 05.2023
Dietary Aide
Revera Barrhaven
12.2020 - 05.2021
Certificate - Public Safety and Legal Studies, Emergency Management
Algonquin College
Diploma - Public Safety And Legal Studies, Community and Justice Services
Algonquin College
Ontario Secondary School Diploma -
Longfields Davidson Heights Secondary School