Monica Salguero
Trois-Rivières,QC
Summary
I am a highly motivated person with over 2 years of experience in customer service, coupled with a strong background in data annotation for autonomous car software. My customer service experience has honed my communication and problem-solving skills, enabling me to provide exceptional support to clients and customers. In my role as a data annotation specialist, I contributed to the development of cutting-edge autonomous vehicle technology by ensuring the accuracy and quality of labeled data, demonstrating a keen eye for detail and a commitment to precision. I am passionate about the intersection of technology and customer satisfaction and am eager to use my diverse skill set to make meaningful contributions.
Overview
4
4
years of professional experience
Work History
Annotator in Data and Test Strategy
Torc Robotics
12.2022 - 09.2023
- Annotated video data used to train the machine learning models behind autonomous vehicle projects.
- Maintained ownership of each annotation assignment, and responded to any changes in procedure or feedback from the quality assurance process.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
- Checked for accuracy by verifying data and records.
- Followed data entry protocols, rules and regulations.
Customer Service Representative
American Airlines
03.2017 - 08.2019
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Collaborated with passengers and travel agents to resolve booking issues, correct fares and clarify rules.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
Customer Service Representative
Sykes Call Center
04.2016 - 12.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
High School Diploma -
Colegio Sagrado Corazon
El Salvador12.2014
Skills
- Clerical Support
- Excellent Communication
- Problem-Solving
- Attention to Detail
- Teamwork and Collaboration
- Understanding Customer Needs
- Policy and Procedure Adherence
- Performance Goals
- Calm and Professional Under Pressure
- Order and Refund Processing
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
French
Elementary
Timeline
Annotator in Data and Test Strategy
Torc Robotics
12.2022 - 09.2023
Customer Service Representative
American Airlines
03.2017 - 08.2019
Customer Service Representative
Sykes Call Center
04.2016 - 12.2016
High School Diploma -
Colegio Sagrado Corazon
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