Hi, I’m
Monica Rumianowski
Scarborough,ON
It’s not what happens to you, but how you reach to it that matters.
Epictetus
Summary
A tenacious and self-motivated professional with a curious and growth-oriented attitude. Who has demonstrated experiences in providing administrative support, through previous employment. Who is highly proficient in developing creative solutions and implementing objective and tactful decision making, through professional experiences. Who believes can bring great value and support to the Execution team as an Administrative Assistant
Overview
4
years of professional experience
Work History
Toronto Don Valley Hotel
Assistant Front Desk Manager
03.2021 - Current
Job overview
- Greeted visitors and customers upon arrival, offered assistance and customized service to build rapport and retention
- Processed arrivals and departures for hotel guests, handling approximately 50-150 guests per shift
- Established lasting relationships with guests that built loyalty and drove hotel revenue
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
Toronto Don Valley Hotel
Switchboard Operator
09.2018 - 03.2021
Job overview
- Supported customers by managing 50-150 calls per day while maintaining professionalism and upbeat tone
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Collected and verified telephone numbers, addresses and personal billing information
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training
Strike Force Security
Operations Manager
06.2020 - 06.2021
Job overview
- Oversaw team of 20 security officers, managing scheduling and performance evaluations
- Established positive and effective communication among organization staff and leadership, reducing miscommunications and missed deadlines
- Monitored multiple security stations and vital areas to check on officers and adjust workflow to cover changing needs
- Managed relations with stakeholders including officers, property managers, building residents
Combined Insurance
Insurance Agent
10.2020 - 04.2021
Job overview
- Maintained high standards of customer service by building relationships with clients
- Explained advantages, features and disadvantages of various policies to promote sale of plans, boosting overall sales by 6%
- Interviewed prospective clients to discuss any existing coverage and obtain data about financial resources and physical condition of person or property
- Approached potential clients by using direct marketing mailings and phone contacts,
Education
University of GuelphGuelph, ON
Diploma
06.2018
Skills
- Staff Management
- Customer Inquiries
- Problem-Solving Skills
- Prioritization And Time Management
- Multi-Line Phone Systems
- Credit Card Transaction Processing
- Operation Monitoring
- Client Relations
Technical Skills
- Microsoft Office Suite (PowerPoint, Word, Excel)
- Productivity Software ( Micros Opera)
- Project Management
- Project and Budget planning
- Task delegation
- Quality assurance
- Scheduling
- Performance review
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Assistant Front Desk Manager
Toronto Don Valley Hotel
03.2021 - Current
Insurance Agent
Combined Insurance
10.2020 - 04.2021
Operations Manager
Strike Force Security
06.2020 - 06.2021
Switchboard Operator
Toronto Don Valley Hotel
09.2018 - 03.2021
University of Guelph
Diploma
Similar Profiles
Leonie DendaLeonie Denda
Room Service Attendant at Don Valley HotelRoom Service Attendant at Don Valley Hotel
Connor DawsonConnor Dawson
Golf Starter at Don Valley Golf CourseGolf Starter at Don Valley Golf Course
FRANK KINGFRANK KING
Equity Assessment Manager at Don Valley VolkswagenEquity Assessment Manager at Don Valley Volkswagen