Monica Rojas
Summary
Skilled Labor Worker with strong track record of success in maintenance. Multitasks and works well in fast-paced, high-volume environments. Flexible work and shift schedule with expertise operating basic hand and power tools. Excellent work performance in individual and team roles combined with superior attendance record. Dedicated food service professional well-versed in food and beverage operations and guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business. Cheerful employer, offering experience in fast-paced diner and short-order restaurant settings. Promotes customer comfort and enhanced experiences by answering questions and responding to concerns.
Overview
14
14
years of professional experience
Work History
Construction Worker
CA Cleaning Service
02.2016 - 10.2020
- Upheld company reputation for excellence with attention to detail in all cleaning tasks, ensuring a polished final product.
- Facilitated smooth project transitions by preparing spaces for inspections and walkthroughs with clients or stakeholders.
- Minimized risk of accidents with diligent removal of potentially hazardous materials such as nails, screws, or broken glass from work areas.
- Improved site aesthetics with thorough cleaning and removal of dust, dirt, and grime on finished surfaces.
- Expanded business reach through strategic marketing efforts and a strong focus on customer satisfaction.
Cashier
Winners & HomeSense
04.2018 - 11.2018
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Food Artist
IQ
07.2011 - 07.2012
- Collaborated with chefs and photographers to create visually stunning food displays for advertising campaigns.
- Portioned and wrapped food to place directly on plates for service to patrons.
- Embraced full responsibility for food quality and garnished artful dishes for maximum appeal to discerning customers.
- Enhanced food quality by adhering to proper preparation techniques and maintaining a clean work area.
Sales Associate
Aldo Shoes
03.2007 - 06.2008
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
High School Diploma -
Yorkdale Adult Learning Centre
North York, ONSkills
- Sales expertise
- Food Safety Standards
- Guest Relations
- Table Monitoring and Turnover
- Cash Handling
- Food safety practices
- POS System Operation
- Cleaning and sanitizing
- Food presentation
- Team Leadership
- Professional Attitude
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Cashier
Winners & HomeSense
04.2018 - 11.2018
Construction Worker
CA Cleaning Service
02.2016 - 10.2020
Food Artist
IQ
07.2011 - 07.2012
Sales Associate
Aldo Shoes
03.2007 - 06.2008
High School Diploma -
Yorkdale Adult Learning Centre
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