Monica Rodriguez

Perform comprehensive pre-test evaluations and diagnostic testing to support optometrists in accurate diagnosis and treatment planning.

• Operate and maintain specialized optical equipment including lensometers, auto-refractors, and visual field analyzers.
• Achievement: Consistently exceed visual field goals, maintaining a 60%+ completion rate against a 50% target every month.
• Manage patient scheduling and clinic flow, utilizing Electronic Medical Record (EMR) systems for precise documentation.
• Educate patients on contact lens care and optical health; oversee contact lens inventory and ordering.
• Lead peer training for incoming technicians on clinical protocols to ensure high-quality patient standards.

• Team Performance: Conducted daily employee overview follow-ups to ensure task completion and staff development.
• Loyalty Leadership: Spearheaded the Michaels Rewards initiative, consistently achieving 100% to goal for new sign-ups (successfully exceeding the 11% store target).
• Floor Management: Directed daily floor operations, handled high-level customer service escalations, and managed all "Manager Calls."
• Omnichannel Operations: Managed BOPIS (Buy Online, Pick Up In Store) orders, ensuring 100% accuracy and timely fulfillment for customer pickups.
• Merchandising: Executed full section resets and visual displays based on corporate planograms to drive sales and enhance customer experience. Assisted unloading weekly merchandising truck and replenishing stock.

Attended weekly sales meetings to identify growth opportunities; coached staff on cross-selling techniques which directly increased store revenue.

• Strategic Sales: Managed warm and cold-lead generation; adapted sales techniques to individual client needs to close deals and exceed monthly attainment goals.
• Operations: Oversaw inventory and cash control, store opening/closing procedures, and monthly audit reconciliations.
• Training: Led educational seminars and product demonstrations for customers and mentored new sales representatives during onboarding.
• Retention: Built lasting rapport by following up post-sale to evaluate satisfaction and resolve any account issues.