Monica Rodrigues

• Helped customers with dietary restrictions, allergies and intolerances

• Coordinate reservations and communicate daily specials

• Ensure cleanliness and address and customer concerns promptly
• Deal with customers complaints and addressed to management
• Collaborate with team members and follow management's instructions
• Assist in BBQ operation if need to be re-heating meats, re-seasoning skewers etc
• Report issues and perform comprehensive cleanup before clocking out
• Assist in training new staff

• Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
• Helped management plan and serve bar menu exceeding customer expectations.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Private events (Meetings, weddings)
• Handle customer problems with patience and sensitivity
• Coordinate daily operations to include opening and closing
• Clean and sanitized utensils, glassware and bar equipment
• Preparation of garnishes
• HACCP
• Prepared custom drink orders by accurately measuring and mixing house ingredients.
• Created attractive bar displays by strategically arranging bottles and glasses.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

• Maximized customer service by training staff with cocktails and coffees knowledge
• Monitored stock levels consistently to ensure adequate supplies during peak times without excessive overstocking.
• Completed bar opening and closing procedures.
• Crafted specials cocktails of the week and seasonal Cocktail menus
• Private events (Weddings, parties)
• Implemented drink prep procedures, significantly reducing wasted stock.
• Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
• Allergies procedures

• Monitored food preparation, production, and plating for quality control.
• Maximized customer service by training staff, overseeing operations, and resolving issues.
• Improved team morale by providing ongoing support, training, and opportunities for professional growth.
• Staff Schedules
• Answering the e-mails
• Closed out cash register and prepared cashier report at close of business.
• Clean beer lines and cellar
• Allergies procedures
• Evaluated employee performance periodically through
• Promoted responsible alcohol consumption by enforcing house policies regarding age limits and intoxication levels among patrons.
• Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
• Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
• Explained daily specials and beverage promotions to exceed daily sales goals.
• Kept alcoholic beverages well-stocked and organized to meet expected demands.
• Handle customer problems with patience and sensitivity

• Served food and beverages promptly with focused attention to customer needs.
• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Checked guests' identification before serving alcoholic beverages.
• Receive and greet customers
• Communication between the kitchen about special requests and feedback
• Allergies procedures

• Served food and beverages promptly with focused attention to customer needs.
• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Checked guests' identification before serving alcoholic beverages.
• Receive and greet customers
• Communication between the kitchen about special requests and feedback
• Prepare Desserts