Monica Robinson
Prince George,BC
Summary
Dynamic Fashion Associate with a proven track record at Ricki's, excelling in customer engagement and visual merchandising. Skilled in fashion styling and teamwork, I consistently enhanced the shopping experience, driving sales through effective product recommendations and promotional displays. Committed to delivering exceptional service and fostering positive customer relationships.
Overview
1
1
Language
7
7
years of professional experience
Work History
Fashion Associate
Ricki's
05.2022 - Current
- Assisted customers with product selection and styling, enhancing overall shopping experience.
- Maintained visual merchandising standards to ensure store aesthetic aligned with brand identity.
- Collaborated with team members to achieve daily sales targets through effective customer engagement.
- Processed transactions accurately using POS systems, ensuring smooth checkout experience for customers.
- Supported inventory management by restocking shelves and organizing merchandise on sales floor.
- Implemented promotional displays to attract customer interest and boost seasonal sales performance.
- Styled mannequins and designed merchandise displays to promote key pieces and shopper engagement.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Recommended, selected, and located merchandise for shoppers, engaging politely to establish product needs and wants.
Floral Shop Sales Associate
Mrs Flowers
09.2024 - 03.2025
- Assisted customers in selecting floral arrangements, enhancing shopping experience and satisfaction.
- Managed inventory levels, ensuring product availability and freshness.
- Operated point-of-sale system for efficient transaction processing.
- Collaborated with team to maintain store presentation and cleanliness standards.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prepared merchandise for sales floor by pricing or tagging.
Menswear Associate
Jim's Clothes Closet
06.2019 - 12.2020
- Trained new staff on product knowledge and customer service best practices.
- Managed inventory levels through regular stock assessments and replenishment processes.
- Enhanced customer engagement by providing personalized styling advice and recommendations.
- Streamlined checkout procedures to improve transaction efficiency and customer satisfaction.
- Coordinated visual merchandising efforts to maintain appealing displays that attract customers.
- Oversaw daily operations, ensuring adherence to company policies and standards of service.
- Enhanced customer experience through tailored styling advice based on individual preferences and body types.
- Conducted fitting room assistance for optimal garment selection, ensuring a positive shopping experience.
Education
GED -
Northwest Community College
Terrace, BCSkills
Fashion illustration
Fashion styling
Fashion retail
Teamwork and collaboration
Customer service
Reliable and responsible
Positive customer engagement
Languages
English
Elementary
Timeline
Floral Shop Sales Associate
Mrs Flowers
09.2024 - 03.2025
Fashion Associate
Ricki's
05.2022 - Current
Menswear Associate
Jim's Clothes Closet
06.2019 - 12.2020
GED -
Northwest Community College