Monica Robinson
Lake Elsinore
Summary
Dynamic Hospitality Supervisor with a proven track record at Drake Stone, adept at optimizing operational efficiency and enhancing guest satisfaction. Skilled in task delegation and inventory control, I foster teamwork and collaboration while maintaining brand standards. Committed to continuous improvement, I leverage industry insights to drive success and elevate service quality.
Overview
7
7
years of professional experience
Work History
Hospitality Supervisor
Drake Stone
11.2019 - 12.2024
- Conducted regular performance evaluations for team members, offering constructive feedback for improvement and celebrating success where appropriate.
- Streamlined operational efficiency by implementing effective scheduling and staff management practices.
- Stayed abreast of industry trends in order to make informed decisions about future business operations and stay competitive in the marketplace.
- Optimized inventory control by conducting regular stock checks and maintaining accurate records for cost management purposes.
- Maintained high levels of cleanliness throughout the property, ensuring compliance with health regulations and company policies.
Hospitality Supervisor
Romi Interactive
06.2018 - 07.2024
- Conducted regular performance evaluations for team members, offering constructive feedback for improvement and celebrating success where appropriate.
- Streamlined operational efficiency by implementing effective scheduling and staff management practices.
- Stayed abreast of industry trends in order to make informed decisions about future business operations and stay competitive in the marketplace.
- Optimized inventory control by conducting regular stock checks and maintaining accurate records for cost management purposes.
Hospital Specialist
West Egg Enterprises
07.2019 - 07.2021
- Ensured compliance with regulatory guidelines through meticulous documentation and record-keeping practices.
- Advocated for patient needs during multidisciplinary meetings, ensuring appropriate allocation of resources across the hospital system.
- Participated in ongoing professional development activities to stay current on best practices within the industry.
- Enhanced patient satisfaction by providing compassionate, personalized care and thorough followup.
Education
High School Diploma -
LaVista Highschool
Fullerton, CA06-1992
Skills
- Front desk operations
- Task delegation
- Facility maintenance
- Guest relations management
- Brand standards adherence
- Housekeeping supervision
- Guest satisfaction monitoring
- Initiative and Self-motivation
- Guest relations
- Professional appearance
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
Timeline
Hospitality Supervisor
Drake Stone
11.2019 - 12.2024
Hospital Specialist
West Egg Enterprises
07.2019 - 07.2021
Hospitality Supervisor
Romi Interactive
06.2018 - 07.2024
High School Diploma -
LaVista Highschool
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