MONICA REJON
Pasadena
Summary
Results-driven administrative professional with track record of supporting program operations and enhancing organizational efficiency. Recognized for strong team collaboration and ability to adapt to changing needs. Skilled in managing schedules and streamlining administrative processes.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Program Assistant / Office Assistant
Sycamores
01.2019 - Current
- Manage multi-line phone system via Teams, routing calls, delivering messages, and greeting visitors.
- Maintain organized record-filing systems to optimize document accessibility.
- Schedule and coordinate staff meetings.
- Sort, distribute, and scan incoming mail.
- Facilitate rapid office equipment repairs and maintenance requests
- Managed on-site operations of a local food bank, including distribution, inventory, and community support.
- Provide support to the clinical team, our consumers, and their families
- Provide daily support to the IT department.
- Provide ongoing administrative support to the Health Information Management (HIM) department in compliance with HIPAA privacy standards
- Deposit incoming daily checks for the accounting department
- Offer ongoing daily assistance to Human Resources and our Fund Development departments
- Serve as Safety Marshall and Historian for the Health and Safety Committee.
Patient Access Representative / Lead
Methodist Hospital of Southern California
02.2003 - 11.2018
- Ensured compliance with HIPAA privacy standards to protect patient confidentiality.
- Collected and entered patient demographic and insurance data into the medical records system.
- Verified patient insurance eligibility for various medical services.
- Utilized electronic medical record systems and medical terminology for data entry tasks.
- Processed patient deductibles and co-pays while guiding financial responsibility discussions.
- Provided estimates for medical treatments and answered patient inquiries.
- Explained procedures and services with professionalism and empathy.
- Organized patient records for efficient information retrieval.
- Secured pre-certifications, authorization numbers, and referrals for patient services.
- Led the main admitting registration desk and supported ER registration teams as Lead Patient Access Representative.
Education
Associates of Arts - Behavioral Science
Pasadena City College
06.2025
Associates of Arts - Psychology
Pasadena City College
06.2025
High School Diploma - undefined
La Puente High School
La Puente, CA06.1993
Skills
- Document and File Management
- Mail handling
- Appointment coordination
- Meeting planning and scheduling oversight
- Strong customer service abilities
- Front desk operations
- Visitor engagement
- Professional communication
- Strong organization skills
- Teamwork and collaboration
- Computer Skills: Microsoft Office (Word, Excel, Outlook, PowerPoint), Adobe Acrobat, EMR Systems, Email Platforms, Data Entry & Spreadsheets
- Multi-line phone system
- Office equipment handling
- Confidentiality and HIPPA-compliant data protection
- Cross-functional coordination with the clinical teams
- Multi-cultural communication, and bilingual fluency
- Multitasking and Time Management
- Staff communication
- Updating monthly OMA sheets and reminders
- Experience managing a local on-site food bank and supporting diverse consumer families
Certification
California Food Handler Training Certificate
Languages
Spanish
Native or Bilingual
Timeline
Program Assistant / Office Assistant
Sycamores
01.2019 - Current
Patient Access Representative / Lead
Methodist Hospital of Southern California
02.2003 - 11.2018
Associates of Arts - Psychology
Pasadena City College
High School Diploma - undefined
La Puente High School
Associates of Arts - Behavioral Science
Pasadena City College
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