Monica Ramirez
Pomona
Summary
Dedicated Front Office Supervisor with over 10 years of experience in healthcare. Proven expertise in staff management, HIPAA compliance, and customer service. Excel in multitasking, patient scheduling and resolving complex inquiries. Committed to promoting teamwork and enhancing clinic performance through effective training and communication to enhance patient satisfaction and streamline front office operations.
Overview
19
19
years of professional experience
Work History
Front Office Supervisor
City of Hope
West Covina, CA
09.2014 - Current
- Supervise daily front office operations, ensuring efficient patient flow and exceptional customer service.
- Trained and mentored staff on best practices for patient interaction and administrative procedures.
- Conduct monthly 1:1 evaluations for front office staff to foster professional growth and development opportunities.
- Lead weekly team meetings focused on improving overall clinic performance while addressing individual areas for growth.
- Promote a positive work environment by fostering teamwork among front and back office staff members.
- Provide backup to front desk to step in to assist with various tasks whenever an employee is absent or at lunch.
- Resolved complex patient inquiries, fostering positive relationships and promoting patient satisfaction.
- Maintain daily reports on sales transactions, cash drawer balances, and collected and manage end of day deposits. Disperse petty cash to employees.
- Completed bi-weekly payroll for employees.
- Resolved patient inquiries and concerns, maintaining high satisfaction levels through effective communication strategies.
- Intake processor for Kaiser IE Project, ensuring timely scheduling of initial appointment and continue follow up until patient begins treatment.
Medical Assistant
Wilshire Oncology
West Covina, CA
04.2007 - 09.2014
- Managed patient intake processes, ensuring accurate information collection and data entry.
- Assisted healthcare providers with patient examinations and procedures, ie: bone marrow biopsies.
- Maintained medical equipment and supplies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained patient medical history, medication information, symptoms, and allergies.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed medical records management, including filing, organizing and scanning documents.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Education
Certified Medical Assistant - Medical Assistant
NorthWest College
West Covina, CA04-2007
High School Diploma -
Montebello HiGh School
Montebello, CA06-1994
Skills
- Staff management
- Multitasking proficiency
- Patient scheduling
- HIPAA compliance
- Office administration
- Patient registration
- Insurance verification
- Report preparation
- Payment collection
- Payroll
- Weekly and monthly calendars
- Electronic health record system
- Teamwork and collaboration
- Customer service
Languages
Spanish
Professional Working
Timeline
Front Office Supervisor
City of Hope
09.2014 - Current
Medical Assistant
Wilshire Oncology
04.2007 - 09.2014
Certified Medical Assistant - Medical Assistant
NorthWest College
High School Diploma -
Montebello HiGh School