Summary
Overview
Work History
Education
Skills
Timeline
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Monica Perez

Hemet,CA

Summary

I am currently seeking a position in the Driving industry. I hope to find an establishment where I can utilize my expertise and academic background. The idea position will provide potential for advancement and encourage me to acquire new skills and new challenges, as well as sharpen existing ones. I’m a motivated individual with experience in Non-Medical Transportation and other transportation industries. I Have skills in communication, problem-solving and driving up to 12 hours a day. I enjoy taking on challenges that allow me to grow personally and professionally.

Professional driver skilled in safe and efficient transportation, vehicle maintenance, and route planning. Strong focus on collaboration and adaptability, ensuring seamless operations and meeting changing demands. Known for reliability and excellent customer service, consistently delivering results.

Overview

12
12
years of professional experience

Work History

Driver

Secure Transportation
06.2024 - 10.2024
  • Taking participants to appointments and dialysis and centers and back home. Worked with CalOptima PACE.
  • 1(562)257-8247
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Coordinated efficient routes to avoid delays and optimize schedules.

Patrol Officer

Nordic Security
01.2019 - 06.2024
  • Driving 10 hours a day
  • Gated Community / Parking enforcement
  • 1(714)751-0347
  • Prepared detailed reports documenting daily patrols, incidents encountered, and actions taken during shifts.
  • Investigated incidents and crimes, collected evidence, and recorded witness statements.
  • Enhanced public safety by patrolling assigned areas and responding to emergency situations promptly.
  • Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
  • Conducted traffic stops, issuing citations or warnings when necessary to maintain order on the roads.

Client Service Representative

Burlington Coat Factory
03.2013 - 02.2017
  • Customer service / Label and Shipping Packages
  • 1(714)379-6077
  • Managed incoming calls, providing prompt and accurate information to clients about products and services.
  • Participated in regular meetings with management to discuss performance goals, strategies for improvement, and ongoing challenges faced by the team.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Collaborated with other departments to develop ways to increase customer satisfaction.

Education

High School Diploma -

Valley Visit High School
Fountain Valley, Ca
06.2015

Skills

  • Great Customer service / Spanish / English
  • Experience With Wheel Chair/ Disability
  • Valid Driver's license
  • Clean driving record
  • GPS and route planning
  • Traffic law observation
  • Route management
  • Experience w/ driving 10 hours
  • Deliveries
  • Multitask, Solving Problems, Good being under pressure
  • Computer Tech
  • Maintenance
  • Packing shipping and Labeling

Timeline

Driver

Secure Transportation
06.2024 - 10.2024

Patrol Officer

Nordic Security
01.2019 - 06.2024

Client Service Representative

Burlington Coat Factory
03.2013 - 02.2017

High School Diploma -

Valley Visit High School

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Monica Perez