Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Monica Pereira

Toronto

Summary

Highly organized and motivated Account Executive with demonstrated track record of building client relationships through knowledge and trust, while providing exceptional customer service. Skilled in consultative sales, effective communication and problem-solving. Experienced in working with business partners to ensure mutual client satisfaction.

Overview

7
7
years of professional experience

Work History

Account Executive

Moneris Solutions
06.2021 - Current
  • Worked with banking partners, RBC & BMO, to provide VIP service to business clients.
  • Conducted bi-annual meetings with existing clients to review current services and expand sales opportunities.
  • Managed sales cycle from beginning to end to ensure contract signed, processed, invoiced and delivered within strict deadlines.
  • Established long-lasting relationships with key decision-makers within client organizations, becoming a trusted advisor who could be relied on to provide solutions to business challenges.
  • Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
  • Maintained meticulous knowledge on product offerings, ensuring accurate representation during sales pitches and negotiations with clients.

Manager

King Taps - Cactus Club Cafe
05.2019 - 11.2021
  • Promoted from server to the position of Junior Manager within nine months.
  • Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
  • Independently managed 20+ front-of-house staff to ensure seamless service and guest satisfaction.
  • Used effective communication to establish positive relationships with guests and employees.
  • Efficiently resolved problems or concerns to the satisfaction of all involved parties.

Assistant General Manager

Mattson & Co.
08.2017 - 05.2019
  • Promoted from server to the position of Assistant General Manager within one year.
  • Responsible for responding to online reviews, identifying needs for improvement and guest satisfaction.
  • Efficiently met business targets to provide streamlined operations performance.
  • Motivated and led team members to work together to achieve targets.
  • Limited labour and food expenses by implementing cost-control strategies.

Education

Bachelor of Arts - Psychology

Brock University
St. Catharines, ON
06.2018

Skills

  • Account Management
  • Customer Relationship Management
  • Relationship building and management
  • Written and verbal communication
  • Customer Service
  • Performance Tracking
  • Consultative Sales
  • Customer & Market Research
  • Complex Problem Solving

Accomplishments

    Martial Arts - Black Belt: Kickboxing

Timeline

Account Executive

Moneris Solutions
06.2021 - Current

Manager

King Taps - Cactus Club Cafe
05.2019 - 11.2021

Assistant General Manager

Mattson & Co.
08.2017 - 05.2019

Bachelor of Arts - Psychology

Brock University

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Monica Pereira