Monica Percivale
Toronto,ON
Summary
Resourceful Counselor brings 5 plus years of experience in abortion counselling. Assisting patients in making decisions about birth control, unwanted pregnancy and controlling future fertility. Shows empathy and understanding to patients of various backgrounds and needs.
Brings familiarity with diverse diagnoses and treatment protocols. Adept response to emergency situations with direct, calm, respectful demeanor. Passionate promoter of patient support and resource advocacy. Dutifully juggles tasks related to customer privacy and treatment.
Overview
13
13
years of professional experience
Work History
Intake Counselor
Benya Inc.(The Morgentaler Clinic)
04.2018 - Current
- Responsible for providing individual counselling and relevant health information aligned with feminist counselling principles.
- Conducted assessments of patient needs, strengths, limitations and preferences.
- Provided referrals to community resources as needed by the patient.
- Conducted weekly meetings with Intake Coordinators to review processes, and procedures.
- Trained new employees on proper protocols for responding to incoming inquiries.
- Collaborated with other departments within the organization to support overall objectives of achieving best patient services.
- Answered phone calls to provide assistance, information and medical personnel access.
- Conducted patient intake interviews
- Conducted assessments of patient needs, strengths, limitations and preferences.
- Participated in continuing education activities related to clinical practice guidelines.
Program Coordinator
Planned Parenthood Toronto
06.2015 - 03.2018
- Participated in the development of new programs or modifications to existing programs.
- Conducted research into best practices for program delivery, including methods for increasing efficiency and effectiveness.
- Provided guidance and support to program participants in navigating resources, services, and opportunities.
- Managed the day-to-day operations of the program, ensuring compliance with applicable policies and regulations.
- Assisted in developing training materials and providing instruction on how to use them effectively.
- Facilitated communication between team members by organizing regular meetings and conference calls.
- Collaborated with other departments within the organization to coordinate efforts that support overall organizational objectives.
COUNSELLOR GROUP FACILITATOR
Just for Today
02.2011 - 06.2015
- Facilitated group therapy sessions to discuss addiction-related topics.
- Educated clients on the risks associated with substance abuse and gender based violence.
- Maintained accurate records of all client interactions, including assessment results and treatment plans.
- Supported clients in developing strategies for managing cravings and avoiding relapse triggers.
- Assisted clients in finding appropriate housing, employment opportunities, and other support services needed for recovery success.
- Attended court hearings with clients who were facing criminal charges due to their substance use disorder.
- Maintained clinical documentation for each case with detailed and timely updates.
- Identified treatment goals based on individual diagnosis and history.
Education
Bachelor of Arts - Social Work
York University
Toronto, ON06-2016
Diploma - Social Service Worker
Seneca College of Applied Arts And Technology
North York, ON06-2014
Skills
- Documentation proficiency
- Client Advocacy
- Motivational Interviewing
- Assessment skills
- Client Counseling
- Needs Assessment
- Office Administration
- Solution-focused counseling
- Client Needs Assessment
- Exceptional problem solver
- Superior communication skills
- Administrative Management
- Correspondence Management
- Calendars management
- Correspondence Preparation
- Office inventory management
- Team Collaboration
- Filing
- Attention to Detail
- Data Collection
- Office Opening and Closing
Languages
Spanish
Native/ Bilingual
Italian
Limited
ADDITIONAL INFORMATION
- I pride myself in having excellent organizational skills, and the ability to anticipate needs. My time management is unparallel and I thrive under pressure. My hobby is writing about social and political issues both in Canada and internationally and it has taken me to publish several columns in different community publications as well as electronic worldwide platforms.
References
References available upon request.
Timeline
Intake Counselor
Benya Inc.(The Morgentaler Clinic)
04.2018 - Current
Program Coordinator
Planned Parenthood Toronto
06.2015 - 03.2018
COUNSELLOR GROUP FACILITATOR
Just for Today
02.2011 - 06.2015
Bachelor of Arts - Social Work
York University
Diploma - Social Service Worker
Seneca College of Applied Arts And Technology
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