MONICA ORTIZ
5712 56 Avenue, Red Deer,AB
Overview
13
13
years of professional experience
Work History
Post Production Technician
Kingdom Farm Inc.
Bentley, AB
05.2025 - Current
- Administered vaccinations to swine according to established protocols.
- Performed daily care and management of swine, including feeding, watering, and monitoring health.
- Monitored swine for signs of illness or injury and reported any issues to supervisor.
Guest Service Supervisor
Microtel Inn & Suites
Red Deer, AB
03.2025 - 05.2025
- Maintained up-to-date knowledge of hotel services, amenities, policies, and special offers.
- Monitored customer feedback to identify areas for improvement in the customer experience.
- Established effective communication channels between front desk personnel and other departments within the hotel.
Guest Service Agent
Microtel Inn & Suites
Red Deer, AB
08.2024 - 03.2025
- Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Managed group bookings to ensure seamless organization of events and accommodation.
- Acted as liaison between guests and hotel departments to facilitate communication regarding special requests or concerns effectively addressing any issues that arose during their stay.
Food Counter Attendant
Booster Juice
Red Deer, AB
04.2024 - 08.2024
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Operated cash register to ring up final bill and process various forms of payment.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Increased customer satisfaction with prompt and accurate order taking.
Housekeeping Attendant
Microtel Inn & Suites
Red Deer, AB
02.2024 - 08.2024
- Worked effectively under pressure during busy periods, maintaining high standards of cleanliness and professionalism.
- Managed the laundry facility efficiently, ensuring prompt delivery of clean linens to guest rooms and common areas.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Collaborated with other departments to address maintenance issues, enhancing overall guest experience.
Human Resource Manager
BCO iii Builders
, Philippines
05.2018 - 12.2023
- Company Overview: Philippines
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Philippines
Administrative Assistant
Covenant Construction Group Inc.
, Philippines
01.2012 - 04.2017
- Company Overview: Philippines
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Philippines
Education
College - Business Administration
Red Deer Polytechnic
Red Deer, Alberta12.2024
College - Bachelor of Science in Nursing
Capitol Medical Center Colleges
Philippines03.2011
Timeline
Post Production Technician
Kingdom Farm Inc.
05.2025 - Current
Guest Service Supervisor
Microtel Inn & Suites
03.2025 - 05.2025
Guest Service Agent
Microtel Inn & Suites
08.2024 - 03.2025
Food Counter Attendant
Booster Juice
04.2024 - 08.2024
Housekeeping Attendant
Microtel Inn & Suites
02.2024 - 08.2024
Human Resource Manager
BCO iii Builders
05.2018 - 12.2023
Administrative Assistant
Covenant Construction Group Inc.
01.2012 - 04.2017
College - Business Administration
Red Deer Polytechnic
College - Bachelor of Science in Nursing
Capitol Medical Center Colleges
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