Summary
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Monica Orantes

Chestermere,AB

Summary

To secure a position through strong work ethics and related experience to contribute effectively to a highly stimulating work environment. Energetic Front Desk Assistant with experience helping guests with check-in and travel tasks. Talented in planning outings for guests, providing needed resources, and creating enjoyable visits.

Work History

Front Office Desk Clerk

Ramada Hotel
  • 2+ years’ extensive experience in different Front Desk roles
  • Highly skilled in customer services activities – both on telephone and in person
  • Profound experience of handling guests in terms of registration, check-in and check-out
  • Proficient in managing cash and credit cards
  • Proven record of servicing guests’ complaints and resolving problems in a friendly manner.

Office Assistant

CISS
  • Welcome visitors, guests, and customers as they arrive
  • Provide information asked for and direct them to the right departments
  • Assist visitors and customers to the right staff member
  • Handle telephone calls and direct them to the right recipient
  • Distribute incoming mail and manage outgoing correspondence
  • Booking appointments
  • Faxing/scanning
  • Maintain database
  • Addressing client’s questions
  • Booking appointments
  • Answering emails.
  • Streamlined communication between departments for better collaboration and increased productivity.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Created purchase orders and tracked invoices to avoid missed or delayed shipments.
  • Organized events and meetings to maximize capacity and keep event venues running smoothly.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Created and maintained detailed records of all office activities.
  • Supported staff on special assignments and ad hoc projects.
  • Informed and supported business leaders through consistent communication and administrative support duties.
  • Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Expedited document processing with accurate data entry and timely filing.
  • Boosted employee morale with thoughtful event planning and team-building activities.
  • Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
  • Handled payroll duties accurately ensuring all employees received their paychecks on time.
  • Interacted with customers by phone, email, or in person to provide information.
  • Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time.
  • Scheduled and coordinated travel arrangements for office staff members.
  • Input data into spreadsheets and databases.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Coordinated and scheduled meetings and appointments.
  • Edited documents to keep company materials free of grammar errors.
  • Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
  • Coordinated travel arrangements for staff members.
  • Assisted with onboarding of new employees.
  • Enhanced child safety by implementing strict supervision policies and conducting regular risk assessments.
  • Developed staff schedules and assigned tasks, ensuring optimal daycare operations and efficient time management.
  • Boosted parent satisfaction by maintaining open communication channels and providing regular updates on child progress.
  • Fostered a nurturing environment for children, employing age-appropriate activities to promote social, emotional, and cognitive development.
  • Managed daily daycare operations, overseeing staff performance and resolving any issues promptly.
  • Established strong relationships with parents through transparent communication and mutual collaboration on childcare goals.
  • Improved staff retention by offering continuous professional development opportunities and fostering a supportive work culture.
  • Collaborated with teachers to create educational programs tailored to individual children''s needs, promoting academic growth.
  • Maintained compliance with state regulations by conducting regular safety inspections and updating policies as needed.
  • Facilitated smooth transitions between activities, minimizing disruptions in the daily schedule while maximizing engagement for all children involved.
  • Organized special events such as field trips or holiday celebrations to enhance the overall daycare experience for both children and their families.
  • Evaluated staff performance regularly, providing constructive feedback for continuous improvement in service quality.
  • Managed budget allocations efficiently to ensure adequate resources were available for the provision of high-quality care services.
  • Coordinated inter-departmental efforts to address any concerns related to the health or well-being of children in our care.
  • Implemented creative play-based learning experiences that catered to diverse interests within the group while promoting critical thinking skills among participants.
  • Assessed individual child progress over time using various assessment tools alongside direct observation methods.
  • Addressed behavioral challenges proactively through clear expectations coupled with consistent reinforcement strategies.
  • Partnered closely alongside external agencies when required to best support those facing additional challenges outside the scope of our core services.
  • Partnered closely alongside external agencies when required so as best support those facing additional challenges outside the scope of our core services.
  • Actively seek feedback from parents regarding perceived areas of improvement, incorporating such insights where feasible to enhance offering even further.
  • Continuously updated own knowledge base industry best practices through attending relevant workshops and conferences alike, ensuring always provided the most cutting-edge care possible.
  • Continuously updated own knowledge base industry best practices through attending relevant workshops and conferences alike, ensuring always provide the most cutting-edge care possible.
  • Established and optimized program schedules to cover planned needs while capitalizing on opportunities to improve student learning.
  • Attended professional meetings and conferences to maintain and improve professional competence.
  • Supervised childcare workers and oversaw facility to meet state requirements for education and training.
  • Maintained high-quality childcare standards based on developmentally appropriate practices.
  • Oversaw safety requirements, inspection, and certification procedures to facilitate annual licensing review.
  • Observed and assessed classroom activities to verify conformity with quality standards.
  • Modernized instructional plans and educational approaches to enhance student learning.
  • Stayed current on guidelines to maintain compliant program operations.

Day Care supervisor

  • Provided care for 4 years and a half at my house for many different ages
  • Organize toys and materials and ensure a tidy activity area
  • Sterilize bottles and prepare formulas
  • Prepare nutritious meals and snacks for children
  • Help eating meals and guide concerning habits of eating
  • Engage kids in different rhymes at YouTube for their mental development
  • Teach children in health and personal hygiene, resting, and proper toileting
  • Read to toddlers and teach them easy painting, drawing, handicrafts, and songs
  • Organize and take part in leisure activities, games and television
  • Provide counseling or treatment to emotionally disturbed or offending children
  • Transport children to and from school
  • Promote children’s emotional and social development, understanding of others and self-actualization
  • Wash toys and play equipment
  • Motivate children to change clothing by themselves and pick-up toys and books after activity
  • Discover signs of emotional or developmental troubles in children and communicate the same to parents
  • Keep records of every child, including day by day observations and information regarding activities, meals served, and medicine administered.

Education

High School Diploma -

MacEwan University
Edmonton, AB
01.1996

Skills

  • Hard worker, dependable, and a desire to help others
  • Willing to take on new challenges
  • Highly organized
  • Strong work ethic
  • Pay great attention to details
  • Open-minded and able to work very well with others or independently
  • Have 7yrs of customer service experience/ working in office environment
  • Also have 12 yrs Of experience as a coordinator/teacher
  • Fast learner with a great ability to set and maintain priorities
  • Well-organized with strong ability to work under stressful conditions
  • Languages well known fluently – English and Spanish (can read and write)

Accomplishments

  • Reorganized the visitor / guest check in and out procedure by introducing an automated identification system
  • Assisted in coordinating office activities
  • Provided valuable support to the marketing department in executing a particularly complex marketing routine
  • Offered a front desk receptionist position following provision of exceptional work

Languages

Spanish
Full Professional

Timeline

Front Office Desk Clerk

Ramada Hotel

Office Assistant

CISS

Day Care supervisor

High School Diploma -

MacEwan University

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Monica Orantes