Hi, I’m
MONICA ONWUKA
Delta,Canada
Summary
As a committed professional with over seven years of experience in client support and administration, I excel in delivering outstanding customer service and adeptly managing administrative tasks. My background is marked by a demonstrated ability to efficiently handle client inquiries, resolve issues, and foster robust relationships with both internal and external stakeholders. My proficiency in various administrative software, coupled with strong communication skills and a detail-oriented mindset, has contributed to improving operational efficiencies. I am eager to apply my expertise and teamwork-oriented attitude to contribute to continued success and enhance client experiences.
Overview
9
years of professional experience
1
Certification
Work History
Arith and Paul
Client and Administrative Manager
01.2023 - 09.2023
Job overview
- Achieved regulatory approvals for multiple billboard construction sites, establishing strong relationships with regulators and clients, and effectively fostering business growth.
- Initiated and expanded the client and contractor network from the ground up, involving six key clients, by leading targeted advertising campaigns and negotiating site placements in collaboration with contractors and the operations team.
- Coordinated with contractors to obtain competitive quotes, successfully reducing construction costs by 20%, while ensuring adherence to project budgets, regulatory compliance, and securing necessary operational clearances.
- Doubled revenue streams by expertly structuring pricing strategies for clients, maximizing advertisement sales, and managing complex account portfolios, thereby significantly boosting profitability.
- Designed and disseminated engaging marketing materials, including site presentations, brochures, and introductory emails, resulting in heightened engagement from potential clients and agencies, and demonstrating a strong understanding of client needs and service quality enhancement.
Light of Sakina
Client Executive
06.2021 - 11.2022
Job overview
- Led business development in a key client segment, resulting in a 40% growth in the client base and a 42% increase in annual sales, while managing daily interactions with over 50 clients through various communication channels to maintain high satisfaction levels.
- Employed a consultative approach during client assessments, focusing on gathering detailed information about clients' risk profiles, investment timelines, and financial assets.
- Provided impartial and strategic investment recommendations, strengthening client trust and relationships, leading to a significant 70% improvement in customer satisfaction metrics.
Sharaf DG
Customer Service Representative
01.2020 - 04.2021
Job overview
- Efficiently handled 25-40 daily in-person customer visits, providing proactive and comprehensive service focused on achieving satisfaction and swift problem resolution.
- Specialized in immediate issue resolution, successfully resolving 85% of challenges during the first customer interaction, which guaranteed prompt service and increased customer delight.
- Consistently outperformed both personal and team goals for three consecutive months, surpassing monthly objectives by 20-25% and reaching 120-125% of the sales targets.
Tecno Mobile
EMEA Sales and Operations Manager
04.2017 - 11.2019
Job overview
- Identified and capitalized on new market opportunities, leading to a substantial increase in sales revenue. Achieved a 25% growth in sales over two years and enhanced the company's brand presence in Europe, the Middle East, and Africa.
- Achieved a 15% reduction in operational costs while maintaining high service quality. Enhanced operational efficiency and responsiveness through innovative supply chain strategies and technology, leading to a 20% increase in repeat business from key accounts and improved customer satisfaction.
- Fostered a culture of performance excellence in a team of over 50 members, leading to a 30% increase in productivity. Developed a comprehensive talent development program, resulting in improved employee engagement and retention, significantly contributing to surpassing regional sales and operational targets.
Armed Forces Command and Staff Hospital
Customer Service Representative
03.2015 - 03.2017
Education
Universityy Canada WestVancouver, BC
Master of Business Administration (M.B.A.)
12.2025
Federal University of TechnologyAkure, NG
B.Tech - Biochemistry
12.2014
Skills
- Customer Relationship Management
- Business Management and Administration
- Relationship Building
- Time Management
- Microsoft Office Suite
- Organization and Multitasking
- Administrative Support
- Customer Service and Complaint Resolution
- Documentation and Report writing
- written and Verbal Communication
- Data Management and Analysis
Volunteer Experience
- 04/01/15, 03/01/16, Assistant Team Leader, Road Safety Corps, Nigeria
- 04/01/15, Team Support-HIV/AIDS Awareness, AFCSC, Nigeria
- 02/01/13, 10/01/13, Intern, National Agency for Food and Drug Administration and Control, Nigeria
Languages
English
Native or Bilingual
Certification
Alison- Customer Service Mastery.
Alison- Professional Diploma in Customer Service.
Alison- Professional Diploma in Human Resource Management.
Alison- Human Resource Management
First Aid and CPR Training
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Client and Administrative Manager
Arith and Paul
01.2023 - 09.2023
Client Executive
Light of Sakina
06.2021 - 11.2022
Customer Service Representative
Sharaf DG
01.2020 - 04.2021
EMEA Sales and Operations Manager
Tecno Mobile
04.2017 - 11.2019
Customer Service Representative
Armed Forces Command and Staff Hospital
03.2015 - 03.2017
Universityy Canada West
Master of Business Administration (M.B.A.)
Federal University of Technology
B.Tech - Biochemistry
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