Monica Nunez
FONTANA
Summary
To obtain a position that will utilize my experience and contribute my services to a company that offers the potential for career development and professional growth.
Overview
31
31
years of professional experience
1993
1993
years of post-secondary education
Work History
Resolution Specialist
Wells Fargo Bank, N.A.
Hilliard
08.2010 - 04.2025
- Review and analyze bankruptcy filings to ensure compliance with bankruptcy laws and company policies.
- Negotiate with debtors' attorneys, trustees, and court personnel to resolve complex bankruptcy cases.
- Execute loss mitigation strategies, including loan modifications and settlement agreements
- Respond to objections, preference actions, and court motions on behalf of Wells Fargo.
- Research and address adverse filings and recommend resolutions for high-risk issues.
AGENT SALES ASSISTANT
STATE FARM, DEBRA MILLER INS. AGENCY
STUDIO CITY
01.2005 - 01.2007
- Assisted with customer service, incoming and outgoing phone calls, vehicle inspections, translating, calling existing clients to offer more products, acquired knowledge in a variety of insurance products, like health, disability, life commercial and fire casualty.
STAFF SUPPORT/LIFE AGENT ASSISTANT
ALLSTATE, MOLAI INS. AGENCY
BURBANK
01.2003 - 01.2006
- Assisted with customer incoming and outgoing phone calls, payment entry, vehicle inspections, translating, scheduling appointments for various agents, kept tract of cancellation and renewal report, and balanced daily totals and prepared for banking.
LOAN PAYOFF PROCESSOR
NORTH AMERICAN TITLE
GLENDALE
01.1999 - 01.2003
- Verified Bank Demands, sending and receiving wires, customer service, answered phones, dealt with lenders and escrow companies, and filing.
BUSINESS SERVICE MANAGER/ BOOKKEEPER
STAPLES OFFICE SUPPLIES
BURBANK
01.1994 - 01.1999
- Responsible for hiring, supervision and training of personnel, proactive Leadership role in driving quality customer satisfaction, responsible for Bookkeeping, accounting payable and payroll budget.
Education
John Burroughs HS
BURBANK, CASkills
- Responsible, trustworthy to handle mortgage Accounts, yearly certifications to be able to handle confidential information such as files with social security numbers
- Delinquency Resolution, negotiating day to day with customers or attorneys to help bring loans current but always with most respect and professionalism
- Process Improvement, I was always involved in meetings with suggestions that may help in our work flow but always keeping customers best interest in mind
- Customer Relations, I have learned to customize my calls just by listening to a customer’s tone or frustration Let them say what they have to say, empathize and resolve I know that is a strength of mine as customers feel comfortable and always ask if they can speak with me only which was not always an option in my field, however it gave me a sense of self reward that I was good at what I did
- Delinquency Resolution
- Process Improvement
- Customer Relations
Timeline
Resolution Specialist
Wells Fargo Bank, N.A.
08.2010 - 04.2025
AGENT SALES ASSISTANT
STATE FARM, DEBRA MILLER INS. AGENCY
01.2005 - 01.2007
STAFF SUPPORT/LIFE AGENT ASSISTANT
ALLSTATE, MOLAI INS. AGENCY
01.2003 - 01.2006
LOAN PAYOFF PROCESSOR
NORTH AMERICAN TITLE
01.1999 - 01.2003
BUSINESS SERVICE MANAGER/ BOOKKEEPER
STAPLES OFFICE SUPPLIES
01.1994 - 01.1999
John Burroughs HS