Monica Nickolson
Sacramento
Summary
Office Manager with comprehensive experience in overseeing daily office operations, implementing effective policies for better efficiency, and coordinating administrative activities. Strengths include multitasking abilities, strong communication skills, and proficiency in managing diverse teams. Significant contributions made to previous roles include improving organizational systems and effectively handling multiple tasks concurrently under pressure.
Overview
9
9
years of professional experience
Work History
Office & Payroll Manager
Sea Heating And Air Conditioning
Rocklin
05.2016 - 09.2025
- Managed daily office operations and ensured smooth workflow.
- Coordinated schedules and appointments for service technicians and clients.
- Maintained accurate records of service requests and job completions.
- Assisted with billing processes and invoicing for customer accounts.
- Trained new staff on office protocols and customer service standards.
- Developed communication strategies to improve team collaboration.
- Oversaw inventory management for office supplies and equipment needs.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Supervised staff members, organized schedules and delegated tasks.
- Registered vehicle companies to DMV.
- Send COI/ Insurance documents to clients.
- Reviewed and approved timekeeping entries for accurate payroll calculations.
- Processed payroll for employees using automated payroll systems.
- Maintained accurate employee records and payroll documentation.
Sales Associate
Ross Dress for Less
Rocklin
01.2019 - 12.2020
- Assisted customers in locating desired merchandise.
- Maintained store organization and cleanliness to enhance shopping experience.
- Conducted regular inventory checks to monitor stock levels and availability.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change. Processed transactions quickly and accurately at the cash register.
- Inspected returned merchandise for damage and compliance with return policies.
- Communicated with customers regarding return status and resolution procedures.
Education
High School Diploma -
Vista Nueva
Sacramento06-1996
Skills
- Payroll administration
- HVAC system maintenance
- Office management
- Customer service
- Scheduling coordination
- Knowledge of HERS documentation
- Data entry and document filing
- Basic computer skills
- Scheduling and routing
- Equipment installation
- Ventilation and air conditioning
References
- Craig, Sea, Owner, 916-886-3098, Sea Heating & Air Conditioning
- Joann, Phillips, Owner, 916-698-8154, Sea Heating & Air Conditioning
- Russ, Karr, Us Air Distributor Territory Manager, 530-229-4214
Timeline
Sales Associate
Ross Dress for Less
01.2019 - 12.2020
Office & Payroll Manager
Sea Heating And Air Conditioning
05.2016 - 09.2025
High School Diploma -
Vista Nueva