Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic

MONICA NASSRALLA

Hamilton,ON

Summary

Strategic-thinking, passionate pharmacist with experience in improving low-performing organizations into higher revenue producers through entrepreneurial thinking and creativity. Offering engaging and pleasant personality with expertise improving customer and staff relationships. Advanced communicator with all staff levels. Hardworking and skilled in working under pressure and adapting to new situations and challenges to best enhance the organization.

Overview

12
12
years of professional experience

Work History

Staff Pharmacist

Shoppers Drug Mart
05.2022 - Current
  • Work in a high demand customer facing environment.
  • Check prescriptions for appropriate dosage, drug interactions, allergies and contraindications before dispensing medications.
  • Consult with patients and prescribe for Paxlovid and minor ailments as well as perform additional services such as medschecks, pharmaceutical opinions, and vaccinations.
  • Directly supervise five Pharmacy Technicians, interns and support staff while on duty.
  • Work closely with Associate in meeting monthly targets.

Staff Pharmacist

Lord’s Pharmacy
07.2016 - Current
  • Responsible for the care of patients with chronic conditions, HIV and addiction management by ensuring the best therapeutic outcomes and customer service.
  • Effectively resolved insurance rejections and other billing issues.
  • Interpret prescriptions from healthcare providers to properly dispense medications and health products.

Pharmacy Manager

Pharmasave
05.2020 - 05.2022
  • Collaborated with pharmacy owner to create strategic goals for pharmacy's business development.
  • Monitored and reported monthly budget for two pharmacy's front shops and dispensaries.
  • Oversaw all day-to-day operations of the pharmacy.
  • Initiated a B2B compounding central fill service and obtained contracts.
  • Exhibited exceptional leadership skills - retained staff for duration of my management, challenged staff with no experience by training them into new roles, regularly engaged with staff members in order to motivate them and meet business goals.
  • Met and exceeded revenue goals by 50% through generating new leads and identifying new clients.
  • Prepared for and passed two OCP inspections in August 2020 and May 2022, where sterile and non-sterile operations as well as regular pharmacy operations were heavily scrutinized.
  • Created several templates for the use of SOPs, master formulas, risk assessments, as well as marketing materials for business development.
  • Supervisor of sterile and non-sterile compounding operations.
  • Increased patient satisfaction and retention by improving customer service and care.
  • Reached out to local community organizations in order to provide education to patients and volunteers.
  • Established relationships with customers to promote growth and retention.
  • Reached out to potential customers via telephone, email and in-person inquiries.
  • Worked independently with minimal supervision.


Staff Pharmacist

Hooper’s Pharmacy
01.2018 - 05.2020


  • Managed adapting the pharmacy's procedures to adapt to new national regulations by creating compounded medication master formulas and ensured their accuracy.
  • Ensured the safety of lab personnel as per regulations.
  • Initiated a marketing campaign to increase compliance packaging services for those eligible and in need.
  • Created an efficient one - page template for risk assessment report required for new NAPRA non-sterile compounding regulations.
  • Performed self-assessments and gap analyses reports to meet new NAPRA regulations.
  • Quick learner - grew knowledge of natural and holistic health management and its interactions and integrations with medicine ; became an asset in driving sales in supplements and vitamins.


Education

Master of Pharmacy -

University of Sunderland
Sunderland, UK
2014

Master of Business Administration -

DeGroote School of Business
2025

Skills

    Business acumen

    Project management

    Microsoft office

    Leadership

    Creativity and innovation

    Passionate about people

Accomplishments

  • Organized different systems within the pharmacy, such as the blisterpackaging department by created a new guidance document which led to significant reduction in dispensing errors.
  • Marketing - initiated different marketing campaigns in order to boost positive reviews for pharmacy.
  • Contract Negotiation - Signed and negotiated contracts for new central fill compounding clients.
  • Trained several new staff into roles in which they had no experience; offered opportunities for professional development.
  • Increased team morale and loyalty.


Additional Information


  • The Broker 2022 Competition – St Michael’s Hospital November 2022 Part of Top 3 groups for presenting a stock pitch to a group of judges from CPP investments.


Timeline

Staff Pharmacist

Shoppers Drug Mart
05.2022 - Current

Pharmacy Manager

Pharmasave
05.2020 - 05.2022

Staff Pharmacist

Hooper’s Pharmacy
01.2018 - 05.2020

Staff Pharmacist

Lord’s Pharmacy
07.2016 - Current

Master of Pharmacy -

University of Sunderland

Master of Business Administration -

DeGroote School of Business

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MONICA NASSRALLA