Monica Nakigudde
Toronto,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sales Associate/Supervisor
Aldo Shoe Store Apparel Group Of Companies
08.2018 - 09.2023
- Prioritized helping customers over completing other routine tasks in store.
- Recommended complementary purchases to customers, increasing revenue.
- Used in-store system to locate inventory and place special orders for customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Trained team members in successful strategies to meet operational and sales targets.
- Submitted reports to senior management to aid in business decision-making and planning.
- Trained newly hired sales team in upselling techniques.
- Provided regular feedback on staff performance through evaluations and coaching sessions, promoting continuous professional development.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Waitress /Host
Emirates International Restaurants
12.2015 - 08.2018
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Contributed to increased sales by promoting daily specials and making personalized menu recommendations.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Sales Associate/cashier
Games Stores Lugogo
02.2012 - 11.2015
- Streamlined processes within the store''s operations by organizing merchandise layouts for easy access.
- Answered customer questions about sizing, accessories, and merchandise care.
- Conducted regular competitor analysis to stay informed about market trends, adjusting pricing strategies accordingly for optimal results.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Engaged with customers to build rapport and loyalty.
- Managed efficient cash register operations.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Bachelor of Social Science - Social Service Worker
Makerere University
Uganda01.2012
Skills
- Organization
- Conflict Resolution
- Networking
- Multitasking Abilities
- Critical Thinking
- Calm Under Pressure
- Excellent Communication
- Public Speaking
- Relationship Building
- Team building
- Task Prioritization
- Flexible and Adaptable
- Verbal Communication
Languages
English
Full Professional
Arabic
Elementary
Certification
sales and fashion
techinical skills
computer skills :ms officesuite [word,powerpoint,excel,outlook ]photoshop,sharepoint,salesforce
key accomplishhments
Successfully achieved a certificate in food and hygiene training .
.Successfully achieved a certificate in sales /customer services .
Successfully achieved a certificate in computer training.
Successfully achieved a certificate in fashion and designs.
Consistently maintained regular customer base and actively worked to develop new customer relations .
Recognized for identifying needs and upsold to higher value products as often as possible .
Attended to multiple walking customers and telephone lines simultaneously on an extremely busy weekend without talking one order in correctly.
Recognized for supporting the tracking and management of the inventory and ensured the products were always in stock
Timeline
Sales Associate/Supervisor
Aldo Shoe Store Apparel Group Of Companies
08.2018 - 09.2023
Waitress /Host
Emirates International Restaurants
12.2015 - 08.2018
Sales Associate/cashier
Games Stores Lugogo
02.2012 - 11.2015
Bachelor of Social Science - Social Service Worker
Makerere University
sales and fashion
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