Monica Naigaga

Compassionate and dependable Personal Support Worker (PSW) with real-life experience providing direct care and emotional support to residents in long-term care and retirement settings. Skilled in assisting clients with mobility, personal hygiene, nutrition, and medication reminders while maintaining their safety, dignity, and independence. Strong background in teamwork, effective communication, and infection control practices gained through clinical placement and current employment in senior care environments.

• Personal Support Worker (PSW) Clinical Placement, Baywood Long Term Care, Hamilton, Hamilton, Ontario, 01/01/25, 12/31/25, Assisted residents with personal hygiene, dressing, and mobility while ensuring dignity and comfort., Supported mealtime routines, feeding assistance, and hydration monitoring for residents with varying needs., Practiced safe lift and transfer techniques using mechanical aids and proper body mechanics., Observed residents' physical and emotional changes and reported to nurses for follow-up care., Applied Gentle Persuasive Approaches (GPA) when supporting residents with dementia or responsive behaviours., Participated in team care planning meetings to improve resident outcomes and daily routines.
• Food Server Assistant (Volunteer), Cathedral Church, Hamilton, Hamilton, Ontario, 01/01/24, 12/31/24, Assisted with food preparation and meal service for community members and seniors., Maintained a clean and organized serving area following food safety standards., Demonstrated teamwork and empathy in supporting individuals from diverse backgrounds.