Monica Nabaasa
Office Manager
2505-565 Smithe St Vancouver,BC
Summary
Organized and detail oriented Office Manager with noted experience in administrative management, schedule coordination, resource allocation and office supply inventory management. Proficient in prioritizing projects and multitasking effectively to achieve the desired goals. Offering these skills and strong work ethic.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Office Manager / Receptionist
Dr Nigel Liang & Associates
Vancouver, BC
07.2018 - Current
- Coordinated and organized office operations in a very busy clinic to ensure organizational efficiency.
- Oversaw appointment scheduling and follow-up contact with clients to ensure great client experience and satisfaction.
- Managed collecting payments, issuing receipts, direct billing 3rd Party Insurers and assisting clients with billing issues in a helpful and timely manner.
- Prepared and reconciled end of day and monthly financial reports.
- Updated record filing systems for both paper medical records and electronic charts to ensure efficient and meticulous record keeping.
- Oversaw office inventory management by ordering, stocking and receiving shipments.
- Reviewed client and staff feedback and made appropriate business adjustments to meet client needs and address any concerns raised.
- Oversaw and coordinated office administrative procedures by reviewing, evaluating and implementing new procedures for the office's efficient running.
- Assembled data and prepared periodic and special reports, manuals and correspondence.
Administrative Supervisor/Patient Services Representative
Qi Integrated Health Centre
Vancouver, BC
03.2017 - 06.2018
- Managed client bookings, processed payments and resolved any payment discrepancies.
- Oversaw accounts receivable/accounts payable reports thereby increasing financial efficiency and accuracy by producing error-free reports in a timely manner.
- Maintained a discrepancy-free petty cash system of $3000 through accurate recording of cash distributed and receipts returned by employees in MS Excel.
- Developed protocols and procedures to improve staff productivity and oversaw training and orientation of new staff members.
- Optimized organizational systems for payment collections, AP/AR, deposits and record keeping.
- Assisted during annual employee performance reviews and provided constructive feedback on their performance to help them meet professional goals.
- Developed and implemented office management procedures to increase training team productivity and accuracy.
Administrative Assistant/Receptionist
pHresh Spa + Wellness Club
Vancouver, BC
04.2016 - 02.2017
- Answered multi-line phone systems, booked appointments, greeted visitors and answered all inquiries in a helpful and friendly manner.
- Prepared and reconciled weekly and monthly financial reports including detailed expense reports to facilitate reimbursement for business expenses incurred.
- Increased retail sales and appointment bookings by 30% in a 6 month period through person to person marketing and targeted social media campaigns.
- Managed the company's social media platforms and ran several successful marketing campaigns.
- Managed data entry, record keeping and updating various databases including financial and business contacts.
- Monitored office calendars to plan meetings and scheduling for over 10 employees to maximize productivity.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Executed record filing system to improve document organization and management as well as sales reports.
Office Manager/ News Editor
ChimpReports News
Kampala, Uganda
08.2013 - 06.2015
- Oversaw and edited all website content to reach target audiences and increased website traffic by 40%.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of all employees.
- Coordinated day to day office activities like inventory, finding vendors and purchasing supplies needed to run efficiently.
- Managed social media platforms and increased traffic and engagement through several successful campaigns.
- Trained new hires on company processes while managing employees to achieve maximum production.
Education
Master of Science - Forestry
University of British Columbia
Vancouver, BC 07.2015 - 05.2016
Bachelor's Degree - Conservation Forestry & Products Technology
Makerere University
Kampala, Uganda 09.2010 - 04.2014
Skills
Interpersonal and Communication Skillsundefined
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Office Manager / Receptionist
Dr Nigel Liang & Associates
07.2018 - Current
Administrative Supervisor/Patient Services Representative
Qi Integrated Health Centre
03.2017 - 06.2018
Administrative Assistant/Receptionist
pHresh Spa + Wellness Club
04.2016 - 02.2017
Master of Science - Forestry
University of British Columbia
07.2015 - 05.2016
Office Manager/ News Editor
ChimpReports News
08.2013 - 06.2015
Bachelor's Degree - Conservation Forestry & Products Technology
Makerere University
09.2010 - 04.2014
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