Monica Molina Aguirre
Mississauga,Ontario
Summary
Proactive Office Manager and Supply Chain Coordinator with extensive experience in office administration, financial record-keeping, and inventory management. Successfully streamlined operations, reduced costs, and enhanced customer satisfaction through effective communication and organizational strategies. Bringing strong problem-solving skills and a proven ability to improve efficiency and productivity in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Office Manager
Appliance Home
02.2021 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Office Administrator
Toronto Trade Appliances
06.2019 - 03.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Increased sales through effective merchandising strategies and targeted promotions.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
Supply Chain Coordinator
Hospital Bendana
04.2013 - 01.2017
- Optimized warehouse space utilization, consolidating stock and improving overall organization.
- Analyzed data to identify trends and opportunities for process improvements, leading to increased efficiency in operations.
- Coordinated communication between internal departments and external partners, facilitating smooth execution of end-to-end supply chain activities.
- Collaborated with [Type] and [Type] departments to facilitate smooth accomplishment of deadlines.
- Kept stock areas clean, tidy and organized according to facility requirements.
- Scheduled production plans according to customer needs and supply availability.
- Implemented risk mitigation strategies to minimize potential disruptions in the supply chain due to unforeseen events or changes in demand patterns.
- Played a key role in successful supply chain projects by effectively managing resources, timelines, and stakeholder expectations.
- Collaborated with cross-functional teams to drive continuous improvement initiatives in the supply chain process.
- Reduced lead time for product deliveries through effective coordination with suppliers and vendors.
- Assisted in the development of annual budgets for supply chain operations, contributing to overall financial planning efforts.
- Completed frequent inventory counts and resolved discrepancies.
- Ordered more than $[Amount] in supplies each week.
- Coached and mentored team members to develop their skills, resulting in improved individual performance and increased productivity within the department.
- Streamlined order processing procedures by integrating new technology solutions into existing systems.
- Enhanced efficiency by streamlining supply chain processes and implementing new strategies.
- Tracked and monitored purchase orders, deliveries and invoicing to verify accuracy and compliance.
- Oversaw demand planning, purchasing, and logistics.
- Established inventory targets, stock level, and risk mitigation targets and managed flexibility strategy to optimize inventory.
- Improved, standardized and documented planning and scheduling processes.
- Supervised [Number] staff members tasked with handling materials management, planning, purchasing, and customer service duties.
- Formulated demand planning and generated supply chain management metrics.
- Monitored and tracked supplier performance to enforce adherence to quality standards and established timelines.
- Developed strong vendor relationships to ensure timely delivery of materials and maintain high-quality standards.
- Managed logistics functions including shipping coordination, customs compliance, freight negotiations, and carrier selection.
- Reduced lead times for product deliveries through effective supplier management and communication strategies.
- Improved supply chain efficiency by streamlining processes and implementing cost-saving measures.
- Streamlined transportation operations, optimizing routing plans and reducing fuel consumption costs.
Education
Centennial College
Scarborough, ONCentennial College
Scarborough, ONUnitec
HondurasSkills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Customer Service Management
- Training and mentoring
- Continuous Improvement Initiatives
- Supplier Relationship Management
- Logistics Management
- Warehouse Operations
- Supply chain distribution
- Six Sigma Methodologies
- Production Scheduling
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Office Manager
Appliance Home
02.2021 - Current
Office Administrator
Toronto Trade Appliances
06.2019 - 03.2020
Supply Chain Coordinator
Hospital Bendana
04.2013 - 01.2017
Centennial College
Centennial College
Unitec
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