Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Additional Information
ADDITIONAL DETAILS
Interests
Timeline
Generic

Monica Mittal

Burnaby

Summary

Detail-oriented IT professional with 5+ years of experience in enterprise systems, data coordination, and cross-functional support. Recently developed hands-on skills in SQL Server, database design, and system administration. Known for a client-focused approach, problem-solving mindset, and technical accuracy. Seeking a junior or entry-level role in IT support or system administration to deliver high-quality technical service in a hybrid environment.

Results-driven professional prepared for this role with strong background in achieving high-impact outcomes. Skilled in problem-solving, critical thinking, and effective communication. Known for fostering team collaboration and adapting to evolving needs. Adept at utilizing analytical skills and innovative solutions to drive success.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Professional with hands-on experience in collaborative environments, prepared to contribute to project success. Known for reliability and adaptability in meeting dynamic team needs. Exhibits strong organizational abilities and effective communication skills.

Experienced with project assistance and teamwork. Utilizes strong organizational skills to manage tasks efficiently. Knowledge of effective communication and time management to support team objectives.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Item Maintenance Coordinator

Pattison Food Group
02.2021 - Current
  • Supported over 200 store systems by maintaining 3,000+ SKUs and vendor data using SAP and internal tools
  • Created, analyzed, and distributed system-generated reports using QlikView and Crystal Reports
  • Resolved data errors and costing discrepancies through collaboration with accounting and IT teams
  • Coordinated cross-departmental meetings and documented SOPs for system process updates
  • Maintained item database integrity and ensured alignment with e-commerce and supply chain systems
  • Acted as liaison between departments to troubleshoot product data issues and recommend process fixes

Sales Support Representative

Purdys Chocolatier
09.2020 - 12.2020
  • Resolved 60+ daily customer service and system-related order issues
  • Improved order accuracy and processing by identifying recurring data issues
  • Documented and escalated system bugs and unusual behavior to internal IT for resolution

Customer Service & Logistics Support Roles (Early Career)

MTS Logistics | Pacific Western Rail System | Fit Body Athletics
  • Maintained accurate operational data in order tracking systems
  • Provided system documentation, user support, and liaised with multiple departments
  • Coordinated daily schedules and documentation handling using MS Office tools

Education

Graduate Diploma - Global Business Management

Kwantlen Polytechnic University
01.2020

Bachelor of Technology - Electronics & Telecommunication Engineering

Punjabi University
01.2017

Skills

  • Platforms & OS: Windows, Linux (Introductory)
  • Databases: SQL Server (Intermediate), MySQL (Basic)
  • Tools: Active Directory (Basic), SAP, SCCM (Familiar), QlikView, Crystal Reports
  • Scripting & Queries: T-SQL, SQL (DDL/DML), DBever, C (Basic)
  • Office & Collaboration: Microsoft 365 Suite (Excel, Word, PowerPoint, Outlook, Teams)
  • Core Concepts: Troubleshooting, Indexing, Constraints, Backups, Views, Stored Procedures, Triggers
  • Teamwork and collaboration
  • Quick learner
  • Fast learner
  • Problem-solving
  • Goal-oriented mindset
  • Computer skills
  • Team collaboration
  • Multitasking and organization

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved [Issue] which led to [Results].
  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Collaborated with team of [Number] in the development of [Project name].
  • Achieved [Result] through effectively helping with [Task].
  • Resolved product issue through consumer testing.
  • Achieved [Result] by introducing [Software] for [Type] tasks.

Certification

  • Linux Shell & Command Line (Completed – 2025)
  • Self-paced via LinuxCommand.org
  • Mastered file navigation, permissions, symbolic links, redirection, pipelines, and process control
  • Practiced secure shell usage with sudo, chmod, chown, and process commands like kill, top, ps
  • Database Systems with SQL Server (Completed – 2025)
  • KPU / Self-paced Labs
  • Built normalized databases, created stored procedures, optimized queries, and performed data exports/backups
  • Python for Beginners (In Progress – 2025)
  • Learning via Codecademy / freeCodeCamp
  • Focus on scripting, automation, file I/O, loops, and error handling

Languages

English (Fluent)
Native or Bilingual
Hindi (Fluent)
Native or Bilingual
Punjabi (Fluent)
Native or Bilingual
English (Fluent) | Hindi (Fluent) | Punjabi (Fluent)

Additional Information

  • Equipped for hybrid or remote work (Laptop, stable Wi-Fi, noise-canceling headset)
  • Known for being reliable, solutions-driven, and a fast learner
  • Open to learning and contributing to a multidisciplinary technical team

ADDITIONAL DETAILS

  • Eligible to work in Canada | Open to hybrid/in-office roles
  • Fully equipped with laptop, headset, and high-speed internet
  • Available for immediate interviews

Interests

  • Learning new cooking techniques and expanding my culinary skills
  • Artificial Intelligence (AI) and Machine Learning
  • Coding and Programming
  • Web Development and Design
  • Blockchain Technology and Cryptocurrency
  • Developing software, websites, and apps in various programming languages
  • Design and Build Websites
  • App Development

Timeline

Item Maintenance Coordinator

Pattison Food Group
02.2021 - Current

Sales Support Representative

Purdys Chocolatier
09.2020 - 12.2020

Customer Service & Logistics Support Roles (Early Career)

MTS Logistics | Pacific Western Rail System | Fit Body Athletics

Bachelor of Technology - Electronics & Telecommunication Engineering

Punjabi University

Graduate Diploma - Global Business Management

Kwantlen Polytechnic University
Monica Mittal