Monica Mineck
Rialto
Summary
Results-driven professional with 15+ years in account management and sales coordination. Proven ability to collaborate across functions and solve problems effectively, ensuring timely project delivery and high service quality.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Account Manger, Inside Sales/New Accounts Coordinator
KMC Chain American Corporation
La Verne
11.2013 - Current
- Managed client relationships, fostering long-term partnerships and satisfaction.
- Coordinated project timelines with cross-functional teams to ensure timely delivery.
- Analyzed market trends to inform adjustments in client strategies.
- Developed account strategies to meet client needs and enhance service offerings.
- Led contract negotiations to secure favorable terms for clients and company.
- Facilitated communication between clients and internal teams for alignment.
- Resolved client issues and complaints promptly to maintain high service quality.
- Generated leads through cold calling activities and monitored sales performance metrics.
- Managed multiple accounts simultaneously while meeting deadlines
- Acted as main point of contact in matters relating to client concerns and needs.
- Onboarded new team members to integrate into organization.
- Collaborated with sales team to determine best ways to drive market share.
- Drafted proposals outlining services, costs, and benefits for prospective customers.
- Developed strong client relationships to enhance account retention and growth.
- Managed contract negotiations to ensure favorable terms for clients and company.
- Responded promptly to customer inquiries regarding products and services offered by the company.
- Ensured that all customer requirements were met in a timely manner while maintaining high quality standards.
Motorcycle Division Account Manager
KMC Chain American Corporation
La Verne
03.2008 - 11.2013
- Provided technical support to customers when needed.
- Utilized problem-solving skills when dealing with difficult customers.
- Prepared and presented detailed reports on account status, challenges, and growth opportunities to executive leadership.
Account Manager, Inside Sales for Bicycle Division
Continental Chain Company
La Verne
05.2001 - 03.2008
- Managed client relationships to ensure satisfaction and retention.
- Developed tailored marketing strategies to meet client needs and objectives.
- Resolved client issues promptly to maintain strong partnerships.
- Managed multiple accounts simultaneously while meeting deadlines.
- Resolved customer complaints in a timely manner.
- Acted as main point of contact in matters relating to client concerns and needs.
- Renewed existing accounts by building relationships with clients.
Education
Food Marketing Agribusiness Management
California State Polytechnic University, Pomona
Pomona, CASkills
- Client relationship management
- Market analysis
- Customer retention strategies
- Technical support
- Effective communication
- Problem solving
Languages
Spanish
Full Professional
Certification
- California Drivers License
Timeline
Account Manger, Inside Sales/New Accounts Coordinator
KMC Chain American Corporation
11.2013 - Current
Motorcycle Division Account Manager
KMC Chain American Corporation
03.2008 - 11.2013
Account Manager, Inside Sales for Bicycle Division
Continental Chain Company
05.2001 - 03.2008
Food Marketing Agribusiness Management
California State Polytechnic University, Pomona