MONICA MI-YUNG PARK
Burnaby
Summary
Expertise in providing top-notch customer service, maintaining cleanliness, and enhancing operational efficiency due to strong logistical skills.
Experienced with maintaining accurate records and handling various office tasks efficiently. Utilizes strong organizational skills and attention to detail to manage daily administrative duties. Experience in office software and document management systems like Tempest, ensuring effective support for team operations.
Overview
35
35
years of professional experience
Work History
Food Service Worker
Burnaby School Board
02.2025 - Current
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for students.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies.
Office Administration Assistant
B-Spec Project LTD
01.2021 - 01.2025
- Reduced errors in documentation by thoroughly proofreading and editing all correspondence and reports before distribution.
- Facilitated smooth office operations by managing inventory of supplies, placing orders as needed, and maintaining organized storage areas.
- Safeguarded sensitive information with strict adherence to confidentiality policies when handling personnel records and confidential documents.
- Managed multiple priorities simultaneously through effective time management practices, ensuring all tasks were completed on schedule while maintaining a high level of accuracy.
- Fostered strong professional relationships with clients by scheduling appointments promptly, maintaining accurate contact records, and delivering excellent customer service.
- Assisted in financial management tasks such as budgeting, expense reporting, invoice processing, and purchase order creation.
Collection Clerk
City of Abbotsford
06.2021 - 11.2021
- Process payments (property taxes, utility bills, permits, tree cutting, dog licenses, and any invoices issued from other departments) and update this in Tempest software
- Greet and respond to questions about property tax and utility bills via phone, email, and in person
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Update customer information in the Tempest computer program.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Reduced delinquency rates by promptly addressing overdue accounts and communicating effectively with customers.
On Call (bookstore + food service)
Vancouver Community College
04.2018 - 04.2021
- Customer Service & Clerical support
- Daily sales and cashier duties
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Student Accounts Officer (SAO)
Vancouver Community College
11.2016 - 03.2018
- Processing payments, daily balance, updating student's information, and producing weekly credit reports
- Communicating with students and staff from other departments; answering questions regarding tuition fees and any associated fees
- Customer Service (Provided prompt and accurate information to students from all backgrounds) and any clerical support
- Reduced discrepancies in financial statements through meticulous data entry and record-keeping practices.
- Maintained strict confidentiality of sensitive financial information, ensuring the protection of company assets and maintaining a high level of professional integrity.
- Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments.
- Collaborated with team members to develop new internal control measures.
Manager
Teriyaki Express
10.2014 - 05.2016
- Bookkeeping; reconciling and balancing A/R, A/P, and other reports
- Preparing and processing hourly payroll and all related activities bi-weekly
- Processing and maintaining payroll information as required, including data entry for all time and attendance, and personnel transactions (new hires, terminations, leave of absence, benefits, deductions, garnishments etc.)
- Managing banking duties (deposits, processing bill payments, cash float, writing cheques, etc.)
- Managing cashier duties including daily closing balance for all staff
- Posting recurring monthly journal entries to record financial data, and issuing recurring monthly invoices
Manager
Brite Washworld
08.2008 - 09.2014
- Please see Teriyaki Express responsibilities
Teller + Customer Service Representative
Bank of Montreal
01.1990 - 05.2008
- Performing all customer service representative duties
Education
Basic Bookkeeping course - MS Excell, Word, and PowerPoint
Vancouver Community College
Payroll Course - Payroll Compliance Legislation, Payroll Fundamentals 1
Vancouver Community College
High School Diploma -
Jin-Sun High School
Microsoft Excel - Word
Burnaby Adult Upgrade
01.2016
Skills
- Adaptable Skill Application
- Analytical Problem-Solving
- Detail-Oriented Approach
- Prioritization and Scheduling
- Cash Management
- Exceptional Customer Support
- Collaborating With Diverse Teams
- Effective Communication Skills
- Strong Organizational Skills
- Work ethic and integrity
- Proficient in Microsoft Office
- Regulatory Compliance Enforcement
Summary Objective
Expertise in providing top-notch customer service, maintaining accuracy, and enhancing operational efficiency due to strong logistical skills.
Timeline
Food Service Worker
Burnaby School Board
02.2025 - Current
Collection Clerk
City of Abbotsford
06.2021 - 11.2021
Office Administration Assistant
B-Spec Project LTD
01.2021 - 01.2025
On Call (bookstore + food service)
Vancouver Community College
04.2018 - 04.2021
Student Accounts Officer (SAO)
Vancouver Community College
11.2016 - 03.2018
Manager
Teriyaki Express
10.2014 - 05.2016
Manager
Brite Washworld
08.2008 - 09.2014
Teller + Customer Service Representative
Bank of Montreal
01.1990 - 05.2008
Payroll Course - Payroll Compliance Legislation, Payroll Fundamentals 1
Vancouver Community College
High School Diploma -
Jin-Sun High School
Microsoft Excel - Word
Burnaby Adult Upgrade
Basic Bookkeeping course - MS Excell, Word, and PowerPoint
Vancouver Community College
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