Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Monica Mendoza

Bellflower,CA

Summary

Detail-oriented Automotive Title Licensing Clerk with proven expertise at AutoNation, excelling in title processing and customer service. Adept at resolving complex title issues and maintaining meticulous records. Strong communicator and problem-solver, skilled in Microsoft Office and fostering teamwork to enhance operational efficiency. Committed to delivering exceptional service and support.

Knowledgeable Automotive Title Clerk with background in facilitating and processing licensing applications efficiently. Proven track record in ensuring compliance with DMV and regulatory requirements and maintaining accurate records. Demonstrated organizational skills and attention to detail in managing sensitive information.

Fantastic at using ADP and CDK for data entry and analysis. Excellent multitasking and applying real-world solutions to long-term licensing issues.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Automotive Title Licensing Clerk

AutoNation
01.2022 - Current
  • In charge of delegating work, overseeing progress towards goals, and training title clerks as needed
  • Prepare New and Used vehicle registrations
  • Prepare all wholesales
  • Processed used vehicle titles in accordance with state guidelines.
  • Researched missing and/or incorrect title paperwork and determine proper resolve in a timely manner.
  • Maintain accounting schedules
  • Process Dealer Trades
  • Communicated with customers via email or verbally to handle title issues daily.
  • Performed other duties as assigned or requested to assure optimum service levels.
  • Opened and accurately recorded incoming titles daily according to established procedures.
  • Process all vehicle trade-in payoffs
  • Process all rental car units and courtesy deliveries
  • Process all purchases and payoffs including equity checks and refunds to customers

Automotive Title Licensing Clerk

Manhattan Beach Toyota
12.2020 - 12.2021
  • Prepare New and Used vehicle registrations
  • Prepare all wholesales
  • Processed used vehicle titles in accordance with state guidelines.
  • Researched missing and/or incorrect title paperwork and determine proper resolve in a timely manner.
  • Maintain four accounting schedules
  • Communicated with customers via email or verbally to handle title issues daily.
  • Built a strong relationship and professional rapport with DMV Desk
  • Performed other duties as assigned or requested to assure optimum service levels.
  • Contributed to effective operations by providing support where and when as needed.
  • Opened and accurately recorded incoming titles daily according to established procedures.
  • Process all vehicle trade-in payoffs
  • Process all rental car units and courtesy deliveries
  • Process all purchases and payoffs including equity checks and refunds to customers

Education

High School Diploma -

Whittier High School
Whittier
06-1994

Skills

  • Microsoft office
  • Filing systems
  • Document review
  • Teamwork
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking
  • Reliability
  • Excellent communication
  • Critical thinking
  • Organizational skills
  • Adaptability and flexibility

Languages

Spanish

Timeline

Automotive Title Licensing Clerk

AutoNation
01.2022 - Current

Automotive Title Licensing Clerk

Manhattan Beach Toyota
12.2020 - 12.2021

High School Diploma -

Whittier High School

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Monica Mendoza